Service Request Ticket - # 80872

Service Request Ticket - # 80872

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Service Request Information

CONTACT	Name	Neequaye, Beryl	Date	Jul 14, 2023 04:02 PM
	Department	The Research Institute	Phone	88619
	Location		Email	neequayeb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181395 (opens in a new window)	Bldg/Room	TODD
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #Z0UK
	Serial No.	FVFYN3E7HV2H	Location	Box 11
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938; IBM SPSS Statistics Premium Faculty Pack Academic Term license (12/12/2019-12/31/2020) VISA2019010322 (order11716);
	Wireless NIC	38:F9:D3:5C:F1:62
	Bluetooth NIC	38:F9:D3:DA:A5:08

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 03, 2023 10:00 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Oct 03, 2023 10:00 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jack Martinis	Oct 03, 2023 10:00 AM	I went over and installed maxQDA for user using user's key in t drive. Closing ticket.	Add Attachment
Jack Martinis	Sep 29, 2023 10:17 AM	**This is an outgoing email** Hi Beryl, Does this still need to be installed for you? The ticket hasn't been updated so I don't believe anyone else got to it. If you are available for this today, let me know and I will set aside a time. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Sep 27, 2023 09:56 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jack Martinis	Sep 27, 2023 09:55 AM	**This is an outgoing email** Okay, I will let fellow techs know to look for your email! I will be here until 1pm tomorrow. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Sep 27, 2023 09:55 AM	**This is an email** Jack, I am not on campus today. I will send you an email tomorrow when I'm on campus so you can have someone come to my office and install it. Thanks! Beryl	Add Attachment
Jack Martinis	Sep 27, 2023 09:49 AM	**This is an outgoing email** Hi Beryl, No, only UCS staff is able to access the T drive; we would need to come out to you on campus or have you come in briefly to the UCS building for us to install this software for you quickly. It would probably take about 10 minutes or less. We are open 8am-5pm, Monday - Friday if today doesn't work for you, and if you are on campus, someone could come out to install it for you. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Sep 27, 2023 09:47 AM	**This is an email** Jack, MAXQDA was not installed for me. Do I need to access the T drive to see this? Thanks! Beryl	Add Attachment
Jack Martinis	Sep 27, 2023 09:16 AM	**This is an outgoing email** Hi Beryl, I need some additional information regarding service request #80872 Description: Install MAXQDA Standard Academia (Annual Subscription) on T: Drive for Beryl Neequaye Was MaxQDA ever installed for you? -Jack Martinis, UCS Tech.	Add Attachment Public