Service Request Ticket

Service Request Information

CONTACT	Name	Miranda-Aguilar, Blanca	Date	Jul 17, 2023 12:59 PM
	Department	Multicultural Student Services	Phone	88424
	Location		Email	mirandaaguilarb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20221170 (opens in a new window)	Bldg/Room	WUC 212
	Service Tag		Description	Apple 14-inch MacBook Pro, Apple M2 Pro Chip with 10-core CPU & 16-core GPU, 512GB SSD-Space Gray #MPHE3LL/A
	Serial No.	KQGF4W0JL6	Location	Blanca Aguilar
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	5C:E9:1E:B4:BB:8C
	Bluetooth NIC	5C:E9:1E:B3:B1:73

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Jul 17, 2023 02:34 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Jul 17, 2023 02:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Jul 17, 2023 02:34 PM	I just went over there and helped fix the printer - it was due to her printer settings being set to 'none', which means it didn't have the printer code set - there was an option for "Code Color", which had the code and worked - I informed her to just double check every time she goes to print that "code color" is the preset. Closing ticket.	Add Attachment
Kyla Aitaro	Jul 17, 2023 01:00 PM	**This is an email** I am available today now-3pm and 4-5pm. Tomorrow 8am-10am and 1pm-5pm	Add Attachment
Kyla Aitaro	Jul 17, 2023 12:59 PM	**This is an email** May someone please come to WUC 212D to help me with setting my Mac computer to the printer? I am not able to print, the printer makes noise but nothing prints. WOU #: 20221170	Add Attachment