Service Request Ticket - # 80881

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 18, 2023 11:23 AM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20111147[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox 3600/DN Mono Laser Printer
Serial No. MHB793562 Location PDR

Model P3600/DN Hostname crackle.wou.edu
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V NOT STUDENT TECH PRINTER PRINTER MAINT: Phaser 3600 fuser unit from VISA2013003713 SR51470 SEPT2013 Maintenance Kit Model#126N00324 Xerox 3600 Fuser 110V, New #126N00293, Transfer Roller #022N02353 from VISA2014004527 SR56527 MAY2015 Xerox 3600 Feed Roller #JC97-02233A from VISA2014004528 SR56527 MAY2015 Ink/Toner Refill

Wired NIC 00:00:AA:BE:98:DA

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

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Entered by Date Memo
Jack Martinis Jul 18, 2023 02:13 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Jul 18, 2023 02:13 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Jul 18, 2023 02:13 PM 
Closing ticket.
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Jack Martinis Jul 18, 2023 02:13 PM 
****This is an email****

Hi Jack,

That seems to have done the trick! It printed a page 
and everything. I'll send out another service 
request if it goes wonky again, but fingers crossed 
it's good now.

Thank you!
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Jack Martinis Jul 18, 2023 02:03 PM 
****This is an outgoing email****

Hi Kathyryn,

I looked online for what the "Low Heat Error Cycle 
Power" could mean, and Xerox's manual recommended 
unplugging and replugging it back into a power 
outlet, restarting the machine. Have you tried this 
yet? Just curious. Let me know if that works or not,

-Thanks
-Jack Martinis, UCS Tech.
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Jack Martinis Jul 18, 2023 02:01 PM 
her email: trippk@mail.wou.edu
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Kyla Aitaro Jul 18, 2023 11:24 AM 
Contact Info: Kathyryn Tripp BO-Cashier
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Kyla Aitaro Jul 18, 2023 11:23 AM 
Hello! One of our printers, Crackle, has stopped 
printing and has a "Low Heat Error Cycle Power" 
message coming up. I was wondering if we could get 
some troubleshooting help?
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