Service Request Ticket - # 80885

Service Request Ticket - # 80885

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Service Request Information

CONTACT	Name	Garcia, Roseanna	Date	Jul 18, 2023 03:46 PM
	Department		Phone	14069
	Location		Email	garciar@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

peripheral	Edit WOU #	20210861 (opens in a new window)	Bldg/Room	RWEC 251
	Service Tag	5PD0XK3	Description	Dell Thunderbolt Dock #WD19TBS
	Serial No.	5PD0XK3	Location	Roseanna Garcia

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Jack Martinis	Jul 21, 2023 11:45 AM	**This is an outgoing email** Hi Roseanna, Description: Request computer and printer be moved from RWEC 213 to RWEC 251. Has the printer been working? I wanted to double check. -Thanks -Jack Martinis, UCS Tech.	Add Attachment Public
Tony Benedetti White	Jul 20, 2023 02:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Jul 20, 2023 02:49 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Jul 20, 2023 02:49 PM	Monica said Paul activated those parts.	Add Attachment
Jack Martinis	Jul 19, 2023 02:48 PM	I moved printer 20210249, TPSSS-Pencils to her room and plugged it into ethernet through port 4, RWEC 251 wall plug 082.B.178. She also needs port 2 / any of the other ports activated for use with her dock / laptop.	Add Attachment
Jack Martinis	Jul 19, 2023 02:02 PM	**This is an email** Perfect. I will be here at 2pm until 5pm. See you then. Thank you!	Add Attachment
Jack Martinis	Jul 19, 2023 02:01 PM	**This is an outgoing email** I am up at the front desk until around 1pm, and then I will be taking my lunch from there. If there is any time after 2pm or so, that will work for me! I asked about the printer, and it seems pretty straightforward in reinstalling. Thanks for checking in, -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Jul 19, 2023 02:01 PM	**This is an email** Hi Jack, Thanks for your assistance. I may take my lunch now or at 1pm. Do you know if you will return sometime between now and 1pm?	Add Attachment
Jack Martinis	Jul 19, 2023 11:40 AM	I went over and helped move her equipment to the other room, there was no ethernet cord to plug into the dock; will have to bring one when I assist in setting up her printer. The printer will need to be set up and configured for the new room.	Add Attachment
Jack Martinis	Jul 19, 2023 09:14 AM	**This is an email** Hi Jack, I will be ready at 11am. Thanks for your assistance! Roseanna	Add Attachment
Jack Martinis	Jul 19, 2023 09:04 AM	**This is an outgoing email** Hi Roseanna, Description: Request computer and printer be moved from RWEC 213 to RWEC 251. I can assist with the move 11am-1pm if that still works for you! Just let me know, -Thanks -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jul 19, 2023 09:03 AM	**These are emails** Thanks Jack! I am free 9-10am or 11am - 1pm. My direct telephone line is through Zoom/computer.	Add Attachment
Jack Martinis	Jul 18, 2023 04:14 PM	**This is an outgoing email** Hi Roseanna, Description: Request computer and printer be moved from RWEC 213 to RWEC 251. Also, is your phone through zoom / your computer, or do you have a physical land-line style phone? If it is through your computer / with zoom, then we don't have to change anything. -Thanks -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jul 18, 2023 04:12 PM	**This is an outgoing email** Hi Roseanna, Description: Request computer and printer be moved from RWEC 213 to RWEC 251. I am in tomorrow (7-19) from 9am to 5pm. Is there any time during then that I could assist you in moving this equipment? -Thanks -Jack Martinis, UCS Tech.	Add Attachment Public
Kyla Aitaro	Jul 18, 2023 03:57 PM	**This is an email** I am available M-F 8am - 5pm in RWEC 213. Monitors: #20211185 #20200439 Computer: #20210861 Printer: #20210249	Add Attachment
Monica Valencia	Jul 18, 2023 03:51 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kyla Aitaro	Jul 18, 2023 03:46 PM	**This is an email** Hello! I am moving my workstation from RWEC 213 to RWEC 251. I will need my monitors and computer moved. I'm not sure how moving the telephone line works (does it have to be reassigned to my new location too?). We will also need to move the printer #20210249 to RWEC 251. Thank you! Roseanna Garcia	Add Attachment