Service Request Ticket - # 80889

Service Request Information

CONTACT Name Roush, Sean   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 19, 2023 04:01 PM
Department Occupational Therapy Phone 503-751-4054
Location Email roushs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20230105[Edit Inv] (opens in a new window) Bldg/Room VICK 206
Service Tag Description Xerox C315 Color Laser all-in-one Printer
Serial No. QRF869260 Location Occupational Therapy Program

Model C315/DNI Hostname ot-admin
Notes Model C315/DNI; Standard functions Copy, Fax, Print, Scan Print speed Color: up to 35 ppm Black: up to 35 ppm Recommended monthly print volume Up to 6,000 pages Duty cycle Up to 80,000 images/month ⓘ Connectivity Ethernet 10/100 BaseTX, Gigabit Ethernet, Hi Speed USB 2.0 (Type A - Thumbdrive), Hi Speed USB 2.0 (Type B), Wireless 802.11 b/g/n Two-sided output Standard Ink/Toner Refill STANDARD CAPACITY Black 006R04356 toner cartridge yields approximately 3,000 pages; Cyan 006R04357 toner cartridge yields approximately 2,000 pages; Magenta 006R04358 toner cartridge yields approximately 2,000 pages; Yellow 006R04359 toner cartridge yields approximately 2,000 pages. HIGH CAPACITY Black 006R04364 toner cartridge yields approximately 8,000 pages; Cyan 006R04365 toner cartridge yields approximately 5,500 pages; Magenta 006R04366 toner cartridge yields approximately 5,500 pages; Yellow 006R04367 toner cartridge yields approximately 5,500 pages

Wired NIC 9C:93:4E:ED:56:5E

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Aug 01, 2023 10:59 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Aug 01, 2023 10:59 AM 
Scans folder setup. Sean tested both scan to email 
and scan to network drive and it all worked for him
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Monica Valencia Jul 31, 2023 11:18 AM 
Printer setup and scan to email. Working on getting 
a scan folder setup for them
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Monica Valencia Jul 28, 2023 08:22 AM 
****This is an email****
Yes, that's correct.  I'm on vacation this week,  
could we schedule to set it up next week?  We also 
have a new faculty member,  Halley Read, starting 
Monday and we're hoping to have her computer 
deployed around 10am, could we combine the two and 
have the computer deployed and printer set up back 
to back?
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Sam Sevugan Jul 26, 2023 01:04 PM 
****This is an email****
Greetings,

Thank you for your email.  I'll be off campus from 
July 21, 2023 - July 30, 2023 and won't have 
access to email during that time.  I'll respond as 
soon as possible upon my return.  

Thank you for your understanding and patience.
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Monica Valencia Jul 26, 2023 12:53 PM 
****This is an outgoing email****
Hi Sean,

I need some additional information regarding service 
request #80889

Description: set up printer 20230105[Edit Inv]

I am working on setting your printer up. We have 
that you are wanting the printer setup in Todd 105 
is this accurate? 

Best,
Monica
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Public
Monica Valencia Jul 24, 2023 09:14 AM 
Printer is being setup on the counter on 008
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Monica Valencia Jul 21, 2023 12:22 PM 
Task reassigned to Monica Valencia.
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