Service Request Ticket

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Service Request Information

CONTACT	Name	Hudkins, Claire	Date	Jul 20, 2023 10:54 AM
	Department	Creative Arts/Music	Phone	89365
	Location		Email	hudkinsc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230002 (opens in a new window)	Bldg/Room	SHCC 106
	Service Tag		Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	9YLPFX3	Location	Claire Hudkins
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:D7:17:0E:F1:92
	Wireless NIC	F4:6D:3F:3D:CE:E9
	Bluetooth NIC	F4:6D:3F:3D:CE:ED

TECHS	Submitted by	Hannah Warner	Contact	hwarner18@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Aug 15, 2023 11:30 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Aug 15, 2023 11:30 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jack Martinis	Aug 15, 2023 11:30 AM	She said she wanted to move offices somewhat soon, will make a new ticket for that when it comes up. Closing this ticket for now.	Add Attachment
Jack Martinis	Aug 15, 2023 11:29 AM	I set up her equipment and took back her old equipment, updated those in inventory.	Add Attachment
Jack Martinis	Aug 15, 2023 09:49 AM	**This is an email** Hi Jack, I’m running a few minutes behind today but I’ll be there! See you closer to 10:10! My apologies for any inconvenience. See you soon, Claire	Add Attachment
Jack Martinis	Aug 14, 2023 12:03 PM	**This is an email** Excellent! I’ll see you in SH 106 at 10:00! Thanks Jack! Claire	Add Attachment
Jack Martinis	Aug 14, 2023 09:11 AM	**This is an outgoing email** Hi Claire, Description: set up Claire Hudkins GFA replacing W20171064 Tuesday 8/15 Yes, I believe 10am or so would work for me tomorrow. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Aug 14, 2023 09:07 AM	**These are emails Sorry Tuesday is the 15th! See you then! ** Hi Jack, Looking ahead to the weather next week, since it’s supposed to be so hot would it be possible to meet at 10 am on Tuesday the 15th instead of 12:30 pm? Please let me know. There is no AC in SH 106 and it gets really hot in there really fast. If not, no worries but I thought I'd ask in case you can meet earlier. Thank you!! Claire	Add Attachment
Jack Martinis	Aug 09, 2023 09:03 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Jack Martinis	Aug 09, 2023 09:03 AM	**This is an email** Excellent! See you next Tuesday the 14th at 12:30 in Smith Hall 106! Thank you, Jack! Claire	Add Attachment
Jack Martinis	Aug 08, 2023 02:52 PM	**This is an outgoing email** Hi Claire, Yes, the time (12:30 - 1pm) for next Tuesday, 8/14, works for me. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Aug 08, 2023 02:45 PM	**This is an email** Oh excellent! Could we do Tuesday, early afternoon? 12:30 or 1:00 pm? Thank you so much, Claire	Add Attachment
Jack Martinis	Aug 08, 2023 12:08 PM	**This is an outgoing email** Yes, I am scheduled for next Monday - Wednesday (8/14-8/16) from 9am to 5pm. I have nothing scheduled for those days yet. Let me know what works for you, -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Aug 08, 2023 12:08 PM	**This is an email** Hi Jack, Circling back to this! Are you available next Tuesday or Wednesday? My time is more flexible next week. This week I’m short on childcare help. Thanks so much! Claire	Add Attachment
Jack Martinis	Aug 03, 2023 11:10 AM	**This is an outgoing email** Hi Claire, I am in 9-5 on Tuesday (8/8) and Wednesday (8/9). Is there a time on those days that works for you to get this set up? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Aug 02, 2023 12:28 PM	We need to schedule this; I don't know what days I will be in after the 7th.	Add Attachment
Jack Martinis	Aug 01, 2023 02:45 PM	**This is an email** Great, thank you! I’m out of town this week but I’ll be back the 7th so any time after the 7th works for me! Thanks again, Claire	Add Attachment
Jack Martinis	Aug 01, 2023 11:05 AM	**This is an outgoing email** Hi Claire, If Zoom, Word and email is all you need, its all there! Your laptop and other equipment are ready for setting up; is there any time that works best for you? -Thanks -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Aug 01, 2023 11:04 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Aug 01, 2023 09:07 AM	**This is an email** Hi Jack, I’m not sure? I use zoom and word and email and that’s pretty much it… If there’s anything you think needs to be on there, please feel free! Thank you! Claire	Add Attachment
Jack Martinis	Jul 31, 2023 04:35 PM	**This is an outgoing email** Hi Claire, I need some additional information regarding service request #80893 Description: set up Claire Hudkins GFA replacing W20171064 I have your new laptop all set up and updated; was there any additional software you need installed on the computer? -Jack Martinis, UCS Tech.	Add Attachment Public
Joanie Kinnaman	Jul 24, 2023 01:35 PM	inv# 2023-0065	Add Attachment
Jack Martinis	Jul 21, 2023 01:35 PM	laptop brought to imaging counter for imaging.	Add Attachment
Hannah Warner	Jul 20, 2023 02:51 PM	Claire is moving to APSC 233B within next few weeks. She will only be in office July 25, then out of town until Aug 7.	Add Attachment
Hannah Warner	Jul 20, 2023 10:54 AM	laptop 20230002 monitor 20230056 dock 20211275	Add Attachment