Service Request Ticket - # 80896

Service Request Ticket - # 80896

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Service Request Information

CONTACT	Name	Carrillo, Luanne	Date	Jul 20, 2023 12:03 PM
	Department	Multicultural Student Services	Phone	89233
	Location		Email	carrillol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230003 (opens in a new window)	Bldg/Room	WUC 212
	Service Tag		Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	8YLPFX3	Location	Luanne Carrillo
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	F4:6D:3F:37:71:E3

TECHS	Submitted by	Hannah Warner	Contact	hwarner18@wou.edu	88925
	Primary Technician		Contact		88925

Tracking

Entered by	Date	Memo
New Equip. Setup			Email Public
Entered by	Date	Memo
Tony Benedetti White	Aug 08, 2023 12:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Aug 08, 2023 12:00 PM	set up w/out wired keyboard and mouse	Add Attachment
Jack Martinis	Aug 03, 2023 11:45 AM	**This is an email** Hi Jack, Can we plan for Tuesday Aug. 8? I can do any time before 1:30, or after 3:30.	Add Attachment
Jack Martinis	Aug 02, 2023 12:08 PM	**This is an outgoing email** Hi Luanne, Description: set up new setup for Luanne Carrillo GFA replacing 20160993 Is there a different time that works best with you? -Jack Martinis, UCS Tech.	Add Attachment Public
Laurie McCoy	Aug 02, 2023 08:57 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Laurie McCoy	Aug 02, 2023 08:57 AM	Luanne called, she ended up going home early this morning. Reach out and reschedule with her	Add Attachment
Jack Martinis	Aug 01, 2023 03:27 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jack Martinis	Aug 01, 2023 02:20 PM	**This is an email** Yes, 11 am works great!	Add Attachment
Jack Martinis	Aug 01, 2023 01:30 PM	**This is an outgoing email** Hi Luanne, Apologies, earlier I gave the time 9:30-10am, would 11am work instead? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Aug 01, 2023 01:17 PM	**This is an outgoing email** Hi Luanne, Description: set up new setup for Luanne Carrillo GFA replacing 20160993 I clock in @ 9, so any time shortly after that will work for me. Would 9:30/10:00am work tomorrow (8/2)? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Aug 01, 2023 01:16 PM	**This is an email** Hello, Tomorrow morning, between 9-12 works for me. Is there a preferred time? I will make sure to have the computer cleaned and move everything to the H;Drive.	Add Attachment
Jack Martinis	Aug 01, 2023 01:10 PM	**This is an outgoing email** Yes, those are all on there and up to date! Is there a time that works best for you to do this equipment setup? Also, if this is replacing a current computer, we will need to take any info. you need off of that computer if it isn't in the cloud / H drive. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Aug 01, 2023 01:10 PM	**This is an email** Hello, Nothing special, as long as it has Adobe, Google Chrome, Firefox, and all Microsoft Office, then I am good to go. Any other apps, I can download as needed. Thank you!	Add Attachment
Jack Martinis	Aug 01, 2023 11:55 AM	**This is an outgoing email** Hi Luanne, I need some additional information regarding service request #80896 Description: set up new setup for Luanne Carrillo GFA replacing 20160993 I have your new laptop fully updated; was there any special software you needed installed besides the normal apps? -Jack Martinis, UCS Tech.	Add Attachment Public
Joanie Kinnaman	Jul 24, 2023 01:43 PM	inv # 2023-0066	Add Attachment
Jack Martinis	Jul 21, 2023 01:31 PM	laptop brought to imaging counter for imaging.	Add Attachment
Hannah Warner	Jul 20, 2023 12:03 PM	laptop 20230003 monitor 20210967 dock 20211271	Add Attachment