Service Request Ticket - # 80901

Service Request Ticket - # 80901

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Service Request Information

CONTACT	Name	Winningham, Rob	Date	Jul 24, 2023 08:44 AM
	Department	Social Science	Phone	88297
	Location		Email	winninr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20221174 (opens in a new window)	Bldg/Room	TODD 311
	Service Tag		Description	Apple 14-inch MacBook Pro, Apple M2 Pro Chip with 10-core CPU & 16-core GPU, 512GB SSD-Space Gray #MPHE3LL/A
	Serial No.	TG6RWYX25M	Location	Rob Winningham
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	5C:E9:1E:B3:B2:23
	Bluetooth NIC	5C:E9:1E:BA:F5:19

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Aug 02, 2023 12:07 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Aug 02, 2023 12:07 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Aug 02, 2023 12:07 PM	Ethernet cord was installed via Paul / Monica, will close ticket for now; tried installing a directory folder but couldn't find it; he said it's not an issue currently.	Add Attachment
Jack Martinis	Aug 02, 2023 10:15 AM	I installed the stuff, took back loaner 20170533, connected printers - he didn't know what department drive he might need access to, he said he didn't use it very much at all so it wouldn't be necessary for a little bit. Still will have to add that; need to find what department he even needs? Also, there was no ethernet cord to plug in - we have to install an ethernet cord after confirming a port is active.	Add Attachment
Jack Martinis	Aug 01, 2023 03:28 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Jack Martinis	Jul 31, 2023 04:36 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Jul 31, 2023 11:38 AM	**This is an email** 9:30 on Wednesday would be great. Thank you!	Add Attachment
Jack Martinis	Jul 31, 2023 09:02 AM	**This is an outgoing email** Hi Rob, 9 am is when I clock in; would 9:30 work on Wednesday, 8/2? -Thanks -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jul 31, 2023 09:01 AM	**This is an email** Thank you, Jack. Would 9:00 on Wednesday (8/2) work? If so, I’ll be in my office (Todd Hall 311).	Add Attachment
Jack Martinis	Jul 28, 2023 04:41 PM	**This is an outgoing email** Hi Rob, Great! If no additional software is needed, then the laptop and setup is ready to be installed. If you have any availability next week, I would be glad to install this for you; I am here 9am-5pm from Monday to Wednesday next week. -Thanks -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jul 28, 2023 04:40 PM	**This is an email** Thank you. No special software needs.	Add Attachment
Jack Martinis	Jul 28, 2023 12:36 PM	**This is an outgoing email** Hi Rob, I need some additional information regarding service request #80901 Description: set up 20221174 replacing broken 20180645 (he has a loaner currently) I have the macbook, 20221174 fully updated and ready to go; are there any special pieces of software you will need? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jul 28, 2023 12:35 PM	Done updating, installing all default apps.	Add Attachment
Jack Martinis	Jul 24, 2023 04:41 PM	began imaging on 20221174, is on imaging counter.	Add Attachment
Joanie Kinnaman	Jul 24, 2023 08:55 AM	inv 2023-0059	Add Attachment
Joanie Kinnaman	Jul 24, 2023 08:44 AM	20221174 laptop 20221223 monitor 20230098 DOC	Add Attachment