Service Request Ticket

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Service Request Information

CONTACT	Name	Vickers, LouAnn	Date	Jul 24, 2023 01:06 PM
	Department	President’s Office	Phone	88888
	Location		Email	vickersl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230005 (opens in a new window)	Bldg/Room	SAC 125
	Service Tag		Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	3YLPFX3	Location	Maureen Brakke
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	F4:6D:3F:37:72:1F
	Bluetooth NIC	F4:6D:3F:37:72:23

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	baumanj@wou.edu

Tracking

Entered by	Date	Memo
Jenna Bauman			Email Public
Entered by	Date	Memo
Jenna Bauman	Oct 30, 2023 10:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jenna Bauman	Oct 30, 2023 10:39 AM	U = Strategic Comm Marketing	Add Attachment
Jenna Bauman	Oct 30, 2023 10:38 AM	Needed gpupdate run on her computer. The U: drive is showing up now.	Add Attachment
Jenna Bauman	Oct 27, 2023 04:16 PM	Meeting Monday 10/30 at 10am	Add Attachment
Jenna Bauman	Oct 26, 2023 09:58 AM	I had added Maureen to the Marcom drive back in August and sent her an email to confirm. She emailed back today and said she still doesn't have it. I have asked her for a time to go over and assist her.	Add Attachment
Jenna Bauman	Oct 26, 2023 09:57 AM	Task reassigned to Jenna Bauman.	Add Attachment
Monica Valencia	Oct 26, 2023 09:38 AM	Task reassigned to Systems Support.	Add Attachment
Jack Martinis	Sep 26, 2023 09:15 AM	**This is an email** Hi Jack, Thanks for checking in. Nobody has yet. I know were going to but there didn't seem to be the right access setup at that time. Do you know if that's been taken care of? Thanks, Maureen	Add Attachment
Jack Martinis	Sep 26, 2023 09:15 AM	**This is an email** Hi Jack, Thanks for checking in. Nobody has yet. I know were going to but there didn't seem to be the right access setup at that time. Do you know if that's been taken care of? Thanks, Maureen	Add Attachment
Jack Martinis	Sep 21, 2023 11:05 AM	**This is an email** Hi Maureen, I still have a ticket open here that says you still may need the MARCOM drive added on your WOU laptop? Has anyone helped you with this by chance? -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Sep 01, 2023 10:24 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Jack Martinis	Aug 10, 2023 10:51 AM	I swung by and she did not have permissions to the MARCOM folder or the strategic operations and marketing folder. Info. was relayed, hopefully today she will get that added. I also was able to grab the mac address of the wifi and bluetooth on that laptop, since I haven't before.	Add Attachment
Jack Martinis	Aug 09, 2023 12:53 PM	**This is an outgoing email** Sounds good. See you then! -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Aug 09, 2023 12:53 PM	**This is an email** Let's do 9:15 am tomorrow morning. I'll be in my office in Todd Hall #122. Thanks.	Add Attachment
Jack Martinis	Aug 09, 2023 12:48 PM	**This is an outgoing email** I will be here tomorrow and Friday. I prefer any time a little after 9, as I clock in at 9. Let me know what works for you, and I will set that time aside. -Thank you, -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Aug 09, 2023 12:46 PM	**This is an email** Hi Jack, Apologies for the delay in getting back to you. I'm out this afternoon, but I'll be on campus tomorrow and am free at between 8-9 am, or at 3 pm. Let me know if something there works for you. Alternatively, I'm on campus Friday and am free at 1 pm. Thanks, Maureen	Add Attachment
Jack Martinis	Aug 03, 2023 02:19 PM	Task reassigned to UCS Tech.	Add Attachment
Jack Martinis	Aug 03, 2023 02:18 PM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Jack Martinis	Aug 03, 2023 02:18 PM	Priority changed from (1) Highest Priority to (2) High Priority.	Add Attachment
Jack Martinis	Jul 31, 2023 04:04 PM	**This is an outgoing email** Hi Maureen, I figured out how to install the marcom drive. Whenever you have availability, I am here tomorrow and Wednesday till 5pm. Let me know what works for you and I can get that setup. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Jul 31, 2023 03:40 PM	**This is an outgoing email** Hi LouAnn, Description: set up new computer for MAUREEN BRAKKE new director MARCOM starts 7/31 I figured out how to add the marcom folder for Maureen, I am available until 5pm today or am available this Tuesday and Wednesday from 9:20am to 5pm. Let me know what time works best, -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jul 31, 2023 01:49 PM	Updated inventory with correct room number, TODD 122	Add Attachment
Jack Martinis	Jul 31, 2023 01:46 PM	I set up and delivered laptop 20230005, dock 20211274, monitors 20221221 and 20221222 in Maureen's room, TODD 122. One of the two printers would not connect after adding it, printer Pandora. Printer Phoenix worked fine; also, need to add MARCOM drive access and then this is complete.	Add Attachment
Jack Martinis	Jul 31, 2023 12:08 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Jul 31, 2023 12:02 PM	**This is an outgoing email** Hi LouAnn, I have Maureen's laptop all up to date - I see that 1pm was the desired time to set this up. I was going to take my lunch @ 1pm, and I would be able to set this between now and 1. I can also set this up after 2pm. Let me know what works for you, and I will try to get this installed in a timely manner. -Thanks, -Jack Martinis, UCS Tech.	Add Attachment Public
Laurie McCoy	Jul 31, 2023 11:51 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Laurie McCoy	Jul 31, 2023 11:51 AM	**This is an email** Ty! Around 1ish would be great.	Add Attachment
Jack Martinis	Jul 31, 2023 11:41 AM	Computer just about ready to go	Add Attachment
Laurie McCoy	Jul 31, 2023 11:06 AM	**This is an email** Hello! Will someone be able to set up Maureen Braake's computer today? Todd Hall 122	Add Attachment
Jack Martinis	Jul 28, 2023 10:12 AM	20230005 at imaging desk downloading win image	Add Attachment
Nathan Sauer	Jul 27, 2023 01:08 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nathan Sauer	Jul 27, 2023 01:08 PM	Maureen’s office is 122 in Todd Hall.	Add Attachment
Joanie Kinnaman	Jul 24, 2023 01:22 PM	inv # 2023-0064	Add Attachment
Joanie Kinnaman	Jul 24, 2023 01:07 PM	DOCK 20211277 monitors (2) 20221224 20221225	Add Attachment
Joanie Kinnaman	Jul 24, 2023 01:06 PM	laptop 20230005	Add Attachment