Service Request Ticket - # 80904

Service Request Ticket - # 80904

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Service Request Information

CONTACT	Name	Manoogian, Margaret	Date	Jul 24, 2023 04:04 PM
	Department	Behavioral Sciences Division	Phone	14201
	Location		Email	manoogim@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200309 (opens in a new window)	Bldg/Room	TODD 351
	Service Tag	69K0043	Description	Dell Latitude 5400m 4 Core, 8MB Cache, 1.9GHz,
	Serial No.	69K0043	Location	Margaret Manoogian
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Unknown	Software
	Wired NIC	74:78:27:0C:C3:8A
	Wireless NIC	3C:9C:0F:37:8E:71

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Aug 02, 2023 12:22 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Aug 02, 2023 12:22 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jack Martinis	Aug 02, 2023 12:22 PM	Cable is no longer at front desk, I think she picked it up. Closing ticket.	Add Attachment
Jack Martinis	Jul 31, 2023 03:18 PM	We need to include in memo what came in with device for future references; if it came with charger or not, etc.	Add Attachment
Jack Martinis	Jul 31, 2023 03:17 PM	**This is an email** Jack: I am missing the plug that goes into my charger for the computer. Can you leave it at the front desk and I can pick it up tomorrow? Thank you! Margaret Manoogian	Add Attachment
Jack Martinis	Jul 28, 2023 03:54 PM	**This is an email** Thank you so much!	Add Attachment
Jack Martinis	Jul 28, 2023 10:56 AM	**This is an outgoing email** Hi Margaret, I installed MaxQDA and the school's VPN, so this laptop should be ready for a pickup. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jul 28, 2023 10:35 AM	**This is an email** I believe my MaxQDA software was on there to finish out my research this year. Also Cisco when I have to travel and need to access files remotely. Thank you!	Add Attachment
Jack Martinis	Jul 28, 2023 09:32 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Jul 28, 2023 09:30 AM	**This is an outgoing email** Hi Margaret, I need some additional information regarding service request #80904 Description: Brought her assigned laptop in to be reimaged; left with an Uber driver for 6+ hours I have reimaged your laptop and updated it fully; is there any additional software you would need to have on this device besides the default options? -Thanks -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jul 24, 2023 04:41 PM	Began reimaging - 20200309 is to the right of my desk. Left downloading win image.	Add Attachment
Kyla Aitaro	Jul 24, 2023 04:04 PM	Assigned a PC laptop loaner W#20170894	Add Attachment
Kyla Aitaro	Jul 24, 2023 04:04 PM	Margaret Manoogian was instructed by Michael Ellis to bring her laptop in to be re-imaged since it was out of her possession for more than 6 hours. (The laptop had been left in an uber vehicle by accident)	Add Attachment