Service Request Ticket - # 80906

Service Request Information

CONTACT Name Logan, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2023 04:57 PM
Department Teacher Prep Student Support Services Phone
Location Email logana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20230060[Edit Inv] (opens in a new window) Bldg/Room SSC 126
Service Tag 4VV84P3 Description Dell 24 Video Conferencing Monitor C2422HE
Serial No. CN0K8N80WSL0035HAW9L Location Amber Logan
TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact 88925

Tracking

Entered by Date Memo
New Equip. Setup
Email

Public
Entered by Date Memo
Jack Martinis Jul 25, 2023 02:08 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Jul 25, 2023 02:08 PM 
I dropped off monitors 20230060[Edit Inv] and 20230061[Edit Inv], 
updated the room number in inventory. I set them up 
and configured them through Windows, I also picked 
up the two monitors present from her room - 20141068[Edit Inv] 
and 20210139[Edit Inv]. Updated those in inventory as well. 
Closing ticket.
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Jack Martinis Jul 25, 2023 12:01 PM 
****This is an email****
So sorry!  I just saw that someone snuck in another 
meeting from noon-1, so unfortunately that would 
narrow your window to 1-2.  Would that still work?
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Jack Martinis Jul 25, 2023 09:20 AM 
****This is an email****

Yep!  No worries at all.  See you then. 🙂
Amber
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Jack Martinis Jul 25, 2023 09:15 AM 
****This is an outgoing email****
Hi Amber,

Description: set up two monitors 20230060[Edit Inv] & 20230061[Edit Inv] 
(might be in room 262)

Okay, would the window from after noon till ~2pm 
work to do the install? It would help to have your 
laptop to assure it connects to the monitors.

-Thanks
-Jack Martinis, UCS Tech.
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Jack Martinis Jul 25, 2023 09:01 AM 
****This is an email****

Hi,
I appreciate your help with this.  I'll be on my 
laptop in virtual conference from 9a-noon tomorrow, 
but if you don't need my laptop for the process you 
can come anytime except 2p-3p.  I'm in the office 
from 8(ish) to 4:30p.

Thank you,
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Jack Martinis Jul 24, 2023 05:03 PM 
****This is an outgoing email****
Hi Amber,

Description: set up two monitors 20230060[Edit Inv] & 20230061[Edit Inv] 
(might be in room 262)

I am available tomorrow to install these new 
monitors for you, I am in 9am to 5pm. Let me know 
what time would work for you!

-Jack Martinis, UCS Tech.
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