Service Request Ticket - # 80908

Service Request Ticket - # 80908

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Service Request Information

CONTACT	Name	Alapai, Ikaika	Date	Jul 25, 2023 10:06 AM
	Department	The Research Institute	Phone	89227
	Location		Email	alapaii@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160187 (opens in a new window)	Bldg/Room	TODD 229
	Service Tag		Description	Apple MacBook Air 13-inch #Z0TB
	Serial No.	C1MS22SYH3QK	Location	TRI - Loaner
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2016005511
	Wireless NIC	98:01:A7:CE:D3:67
	Bluetooth NIC	98:01:A7:CE:D3:68

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	lmccoy21@wou.edu	88925

Tracking

Entered by	Date	Memo
Laurie McCoy			Email Public
Entered by	Date	Memo
Laurie McCoy	Jul 31, 2023 12:56 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Laurie McCoy	Jul 31, 2023 12:56 PM	Task reassigned to Laurie McCoy.	Add Attachment
Laurie McCoy	Jul 31, 2023 12:56 PM	Jazming picked it up	Add Attachment
Jack Martinis	Jul 28, 2023 02:12 PM	**This is an email** Hello, Jazming Prado will pick up the laptop next week. Thank you, Ikaika	Add Attachment
Jack Martinis	Jul 28, 2023 12:25 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Jul 28, 2023 12:25 PM	**This is an outgoing email** Hi Ikaika, Description: Reimage TRI Loaner We have reimaged and updated macbook air 20160187, it is ready for a pickup. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jul 28, 2023 12:24 PM	Computer fully updated and reimaged, ready to pickup / dropoff.	Add Attachment
Kyla Aitaro	Jul 25, 2023 10:07 AM	Currently reimaging W#20160187	Add Attachment
Kyla Aitaro	Jul 25, 2023 10:07 AM	**This is an email** Ungilrengul Aitaro 10:05 AM (1 minute ago) to Ikaika Hi Ikaika, We'll have it reimaged and definitely reach out to you when it is ready for pick up. Best, Kyla	Add Attachment
Kyla Aitaro	Jul 25, 2023 10:07 AM	**This is an email** Hello Kyla, We still need it to be reimaged, thank you for confirming. Ikaika	Add Attachment
Kyla Aitaro	Jul 25, 2023 10:06 AM	**This is an email** Hi Ikaika, It's Kyla from University Computing Solutions. We noticed the 2016 Apple MacBook Air 13-inch identified as a TRI Loaner sitting in our loaner ready to be imaged pile, and are wondering if your department still needs it and wants it back or if you no longer need it. Please let us know when you can. Best, Kyla	Add Attachment