Service Request Ticket

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Service Request Information

CONTACT	Name	Gonzalez, Michael	Date	Jul 25, 2023 04:18 PM
	Department	Athletics	Phone
	Location		Email	gonzalezmr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140851 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPW1DPDV30	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:D8:C1:39
	Wireless NIC	AC:29:3A:A3:6B:78
	Bluetooth NIC	AC:29:3A:A3:6B:79

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Nov 22, 2023 03:22 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Nov 22, 2023 03:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Nov 22, 2023 02:24 PM	**This is an outgoing email** Hi Michael, I need some additional information regarding service request #80910 Description: Reimage laptop for Women's basketball coach It seems we have a ticket that was never closed; if there are no coaches currently needing setups, I will go ahead and close this. -Jack Martinis, UCS Tech.	Add Attachment Public
Charlee Hreha	Nov 17, 2023 10:04 AM	**This is an incoming email** From my knowledge the coaches are set up with laptops but I do believe the coaching staff had three laptops. We currently have two coaches on staff with laptops, do your records show women's basketball with three laptops assigned to them? Best, Michael Gonzalez	Add Attachment
Charlee Hreha	Nov 17, 2023 08:14 AM	**This is an outgoing email** Hi Michael, I need some additional information regarding service request #80910 Description: Reimage laptop for Women's basketball coach I just wanted to check in and see if you ever receive a new laptop set-up? If you haven't please let us know and we will get that to you as soon as possible! Thanks! ~Charlee Hreha (UCS Support Tech)	Add Attachment Public
Monica Valencia	Nov 16, 2023 01:18 PM	Task reassigned to UCS Tech.	Add Attachment
Monica Valencia	Nov 16, 2023 01:18 PM	Will need to check in with Michael or the Women's basketball coach to see if they ever received a computer. If the computer was received please add the W# in this SR and then it should be good to close	Add Attachment
Adam Logan	Nov 16, 2023 11:30 AM	Task reassigned to Monica Valencia.	Add Attachment
Adam Logan	Nov 16, 2023 11:30 AM	The laptop is still here. Spoke with Jack. He said Monica would know the status of whether there was a set up or not. Wondering if we should close this ticket, two weeks the computer and DBAN the computer?	Add Attachment
Jack Martinis	Oct 25, 2023 11:26 AM	I think there was a setup applied to this, checking and will close if so.	Add Attachment
Laurie McCoy	Oct 09, 2023 02:40 PM	Task reassigned to UCS Tech.	Add Attachment
Jack Martinis	Sep 12, 2023 09:52 AM	Going to be replaced with 1-2 year newer laptop as this one is too old, sophos won't even install.	Add Attachment
Jack Martinis	Sep 08, 2023 02:59 PM	almost done imaging.	Add Attachment
Laurie McCoy	Aug 11, 2023 10:35 AM	Starting the imaging process	Add Attachment
Laurie McCoy	Aug 11, 2023 10:03 AM	Task reassigned to Laurie McCoy.	Add Attachment
Sam Sevugan	Jul 25, 2023 04:58 PM	Placed in the "outbox"	Add Attachment
Sam Sevugan	Jul 25, 2023 04:19 PM	Dropped it off with charger.	Add Attachment
Sam Sevugan	Jul 25, 2023 04:18 PM	Michael stopped by to drop this over for reimaging. They can't log into it because the previous user is still signed in. If it is possible to get into it without reimaging that is something they would prefer. If not, Michael has given the okay to reset the device. Contact him @ Ext. 88917 if you need more information.	Add Attachment