Service Request Ticket - # 80911

Service Request Information

CONTACT Name Horsey, Rip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 26, 2023 08:21 AM
Department Campus Recreation/HWC Phone 89535
Location Email horseyr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public

Entered by Date Memo
Michael Volkmann Dec 16, 2024 12:28 PM
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Dec 16, 2024 12:28 PM
last two computers have been installed. 20240178[Edit Inv] and 
20240179[Edit Inv]
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Michael Volkmann Feb 28, 2024 08:58 AM
scheduled for 3/22 @ 8am
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Jack Martinis Feb 06, 2024 12:51 PM
Task reassigned to Michael Volkmann.
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Jack Martinis Jan 31, 2024 03:02 PM
20160969[Edit Inv] was put back by Michael Volkmann for me after he added the local account and rectrac, and he said he would also help me take care of the remaining 20160670[Edit Inv] because of it's importance for their front desk / spinning gates.
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Jack Martinis Jan 30, 2024 10:47 AM
****This is an outgoing email****
Hi Rip,

I need some additional information regarding service request #80911

Description: Replace hard drives in six computers at the HWC office area with new NVMes. 

I am wanting to complete this ticket, the computers left that need upgrading is 201606969 and 20160670[Edit Inv]. I am available today to pick these up and complete them - if a loaner needs to be provided in the meantime, I can provide one as well,

-Jack Martinis, UCS Tech.

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Jack Martinis Jan 30, 2024 10:46 AM
20160969[Edit Inv] has nvme already. Needs local account for HWC as well as rectrac put on it.

20160670[Edit Inv] needs NVME put in it, local account and rectrac. 
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Tony Benedetti White Dec 14, 2023 04:26 PM
Task reassigned to Jack Martinis.
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Tony Benedetti White Dec 14, 2023 04:25 PM
20160969[Edit Inv] and 20160970[Edit Inv] need to be brought back to 
UCS, 20160970[Edit Inv] needs an NVME (can be found on my 
desk) and a fresh image. They will both need the 
campus rec local account, and volkman to add 
rectrack to them.
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Tony Benedetti White Dec 14, 2023 08:11 AM
Priority changed from (3) Priority to (2) High Priority.
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Tony Benedetti White Dec 13, 2023 04:39 PM
brought 20160969[Edit Inv] back to hwc front desk
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Jack Martinis Nov 15, 2023 01:01 PM
20160969[Edit Inv] - basic image done, may need reassignment in AD?
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Jack Martinis Nov 15, 2023 01:00 PM
20160969[Edit Inv] - downloaded basic image, almost done.
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Tony Benedetti White Oct 06, 2023 03:15 PM
brought 20160969[Edit Inv] back to office to image with NVMe. 
Moved 20160971[Edit Inv] to the center camera area needs m2sys 
added 
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Tony Benedetti White Oct 03, 2023 01:20 PM
meeting rip on friday 10/6 at 9 am to see if we 
are able to swap some of the back desk 
workstations(that have previously been at the 
front, so they would still have the necessary 
software to be there) to the front so that we can 
replace the NVMes in the stubborn computers and 
reimage them.
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Jack Martinis Sep 27, 2023 10:17 AM
Task reassigned to Tony Benedetti White.
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Joanie Kinnaman Aug 14, 2023 11:07 AM
Let's not forget that Rip is waiting for these.
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Tony Benedetti White Jul 27, 2023 08:29 AM
john suggested checking & updating bios settings for 
20160970[Edit Inv]
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Tony Benedetti White Jul 26, 2023 04:15 PM
NVMe's put in these:
20160967[Edit Inv]
20160968[Edit Inv]
20160971[Edit Inv]
20160972[Edit Inv]
their hard drives are on my desk with blue tape 
labels

20160969[Edit Inv] is having issues cloning
20160970[Edit Inv] is having issues booting with nvme
the nvmes for these two are on my desk with blue 
tape labels as well
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Joanie Kinnaman Jul 26, 2023 12:14 PM
Inv 2023-0071 charged J0126888
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Nathan Sauer Jul 26, 2023 08:21 AM
Computer hard drives will need to be cloned onto new 
NVMes. Charge each hard drive to DOS967 @ $50 per 
hard drive.

W20160972 - West desk
W20160969 - Center (cameras)
W20160970 - Access
W20160971 - Back desk workstation
W20160968 - Back desk workstation
W20160967 - Back desk workstation
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