Service Request Ticket

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Service Request Information

CONTACT	Name	Dawson, Amy	Date	Jul 26, 2023 10:02 AM
	Department	Natural Science/ Biology	Phone	88891
	Location		Email	dawsona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190535 (opens in a new window)	Bldg/Room	NS 104
	Service Tag	1RNQ1Z2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	1RNQ1Z2	Location	Hamid Behmard, Division Chair replaces W#20140673
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	98:E7:43:67:A9:8F
	Wireless NIC	50:EB:71:EB:90:CE
	Bluetooth NIC	50:EB:71:EB:90:D2

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Jul 27, 2023 10:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Jul 27, 2023 10:16 AM	installed software. and added license code	Add Attachment
Tony Benedetti White	Jul 26, 2023 04:58 PM	sounds good, I'll give you a call tomorrow morning before I head over at 9 am!	Add Attachment
Tony Benedetti White	Jul 26, 2023 04:58 PM	It's DeVolder 118. My cell is 541-760-1866	Add Attachment
Tony Benedetti White	Jul 26, 2023 04:56 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Jul 26, 2023 04:55 PM	Yep that works, and just confirming that your office is in DeVolder 119?	Add Attachment
Tony Benedetti White	Jul 26, 2023 04:55 PM	**This is an email** Would 9 am work for you?	Add Attachment
Tony Benedetti White	Jul 26, 2023 04:54 PM	**This is an email** Yes, we can meet tomorrow morning to get that license added. What times work for you?	Add Attachment
Tony Benedetti White	Jul 26, 2023 04:54 PM	**This is an email** I can install it myself with Camtasia's web download, I just need the software license. Did you still want to meet? Would tomorrow morning work for you?	Add Attachment
Tony Benedetti White	Jul 26, 2023 04:35 PM	**This is an outgoing email** Hi Amy, I need some additional information regarding service request #80913 Description: Install Camtasia 2023 on Amy's computer. This is a HIGH PRIORITY I was wondering what your availability is for the rest of this week? -Tony UCS Tech	Add Attachment Public
Monica Valencia	Jul 26, 2023 10:49 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Joanie Kinnaman	Jul 26, 2023 10:02 AM	I added the software keys in the T:Drive	Add Attachment