Service Request Ticket - # 80914

Service Request Ticket - # 80914

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Jul 26, 2023 11:51 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171273 (opens in a new window)	Bldg/Room	NPE 208
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	FVFWT4W3HV29	Location	DJ Marlow, Asst Coach Women's Basketball
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006552;
	Wireless NIC	88:E9:FE:77:BB:5B
	Bluetooth NIC	88:E9:FE:76:B8:BE

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Jul 28, 2023 08:22 AM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Jul 28, 2023 08:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Jul 28, 2023 08:21 AM	Helped Jessica with printer access. John helped DJ with monitor and other computer issues.	Add Attachment
Kyla Aitaro	Jul 27, 2023 11:04 AM	Jessica just called 7/27/23 needing assistance with her access to printer.	Add Attachment
Sam Sevugan	Jul 26, 2023 04:39 PM	**This is an email** Okay finally got confirmation: 20171273 is assigned to DJ Marlow. 20200881 is assigned to Jessica Peatross. 20140851 is assigned to Womens Basketball.	Add Attachment
Sam Sevugan	Jul 26, 2023 04:39 PM	**This is an email** My V# is V00398963…..The WOU number on my device is 20171273.. Thank You, Could you please let men know if you have any questions?	Add Attachment
Sam Sevugan	Jul 26, 2023 03:48 PM	Sent DJ Marlow an email to verify. Gave Jessica Peatross a call and she reports that she is assigned/using 20200881. 20171273 - is assigned by them as a general use laptop for the women's basketball coaches. So that leaves the question, what device is DJ Marlow using? I will update when I hear back.	Add Attachment
Monica Valencia	Jul 26, 2023 01:01 PM	Need to verify is this is Jessica's device or DJ Marlow	Add Attachment
Kyla Aitaro	Jul 26, 2023 11:54 AM	Correction with Jessica's office location : NPE 213**	Add Attachment
Kyla Aitaro	Jul 26, 2023 11:52 AM	Contact Info: Jessica Peatross V00397167 peatrossj@mail.wou.edu ext. 14083	Add Attachment Public
Kyla Aitaro	Jul 26, 2023 11:51 AM	W#20171273 needs sophos update Jessica Peatross OPE 115 ext. 14083 availability : M-F 9am-5pm	Add Attachment