Service Request Ticket - # 80917

Service Request Information

CONTACT Name Erckenbrack, Letitia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 27, 2023 02:02 PM
Department Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20161071[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02TV4NBJ1G9 Location PDR

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;

Wired NIC 98:10:E8:F3:73:11


Wireless NIC 98:9E:63:3A:B5:C4


Bluetooth NIC 98:9E:63:3A:B5:C5

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact ssevugan20@wou.edu 88925

Tracking

Entered by Date Memo
Sam Sevugan
Email

Public
Entered by Date Memo
Sam Sevugan Jul 27, 2023 03:10 PM 
Task reassigned to Sam Sevugan.
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Sam Sevugan Jul 27, 2023 03:10 PM 
Status changed from (1) Pending to (5) Completed
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Sam Sevugan Jul 27, 2023 03:10 PM 
Was able to get Letitia logged in and successfully 
signed onto zoom via sso. She sees her zoom phone 
icon now, which is good, so she has picked up the 
imac and left.
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Sam Sevugan Jul 27, 2023 02:02 PM 
She dropped off her Imac Library loaner to get 
zoom installed on it. Kyla sent her some 
instructions hoping that she would be able to 
install it herself, but no avail. She is hoping to 
be able to pick this up by the end of today 
because she works remotely, and she will need it 
to do that. I've listed her contact info below: 

V00002031
503.507.5677
erkenbl@wou.edu
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