Service Request Ticket - # 80918

Service Request Ticket - # 80918

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Service Request Information

CONTACT	Name	Holland, Sandra	Date	Jul 28, 2023 10:54 AM
	Department	Business Services	Phone	88055
	Location		Email	hollands@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20200805 (opens in a new window)	Bldg/Room	WEL 214
	Service Tag		Description	Xerox WorkCentre 6515/DN Multifunction Printer
	Serial No.	5AV333664	Location	Shadron Lehman
	Model		Hostname	bo-buzz
	Notes		Ink/Toner Refill
	Wired NIC	9C:93:4E:D3:32:95

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Oct 11, 2023 02:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Oct 11, 2023 02:23 PM	This is a duplicate see SR# 81085	Add Attachment
Monica Valencia	Sep 13, 2023 11:55 AM	Ticket#26144212	Add Attachment
Kyla Aitaro	Sep 07, 2023 11:33 AM	There is always someone there M-Fri, 8am-5pm.	Add Attachment
Kyla Aitaro	Sep 07, 2023 11:32 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kyla Aitaro	Sep 07, 2023 11:32 AM	Cheri from the Business Office just called reporting that their printer is still experiencing issues. It is indicating "Paper Jam" on the notification screen.	Add Attachment
Monica Valencia	Aug 23, 2023 09:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Aug 17, 2023 02:58 PM	Replaced all tray rollers tested printer and it stopped having the jam error	Add Attachment
Monica Valencia	Aug 01, 2023 10:52 AM	Ticket# 26125412 Cassette feed roller kit Separator roller assembly Second base transfer roller	Add Attachment
Monica Valencia	Jul 28, 2023 02:28 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Jul 28, 2023 02:28 PM	Need to order rollers to see if this can fix the issue	Add Attachment
Kyla Aitaro	Jul 28, 2023 10:55 AM	they have a staff bbq today and will return back to the office by 1pm.	Add Attachment
Kyla Aitaro	Jul 28, 2023 10:54 AM	Printer 20200805 notifies "paper jammed." they've checked to see if there's a paper stuck in the printer and there's none but it still has the notification on.	Add Attachment