Service Request Ticket - # 80927

Service Request Information

CONTACT Name Solario, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 01, 2023 12:11 PM
Department Phone 88551
Location Email solarioc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230109[Edit Inv] (opens in a new window) Bldg/Room SAC
Service Tag Description Apple 15-inch MacBook Air: Apple M2 chip with 8-core CPU and 10-Core GPU, 256GB - Midnight #MQKW3LL/A
Serial No. KX94X76QHH Location student check-out laptops

CPU Unknown


OS Unknown Software

Wired NIC 74:A6:CD:8B:DE:6C


Wireless NIC 74:A6:CD:8B:0C:03


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Aug 03, 2023 01:16 PM
Task reassigned to Jack Martinis.
Add Attachment
Jack Martinis Aug 03, 2023 01:16 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Jack Martinis Aug 03, 2023 01:16 PM
I dropped the laptops up at the front desk of the 
advising center like requested. closing ticket.
Add Attachment
Jack Martinis Aug 03, 2023 12:57 PM
****This is an email****

Hi Jack,

I'm not sure which student worker will be at the 
front desk, but whoever is there, it will be fine to 
give it to them.  
And Adrian Trujillo, our Assistant Director will be 
in the office after 2pm so you could give it to him 
as well.

Thank you so much,
Sharon
Add Attachment
Jack Martinis Aug 03, 2023 12:43 PM
****This is an outgoing email****

Thank you for the quick reply, could I get the 
student's name? I want to make sure I'm dropping 
them off to the right person. Also, I began imaging 
laptop 20210785[Edit Inv] as requested - do you know who this 
is going to / what their position is? I want to make 
sure the laptop is in the right domain for the 
department. Thank you for reading, have a nice day! 

-Jack Martinis, UCS Tech.
Add Attachment
Jack Martinis Aug 03, 2023 12:42 PM
****This is an email****

Hi Jack,

No problem, you can drop them by the Advising Center 
today any time after 1:00 and our student worker 
will take care of them for me.

Thanks so much,
Sharon
Add Attachment
Jack Martinis Aug 03, 2023 12:20 PM
****This is an outgoing email****

I won't be in tomorrow; they can either be picked up 
or someone else could be asked to drop them by if I 
can't swing them by today.

-Jack Martinis, UCS Tech.
Add Attachment
Jack Martinis Aug 03, 2023 12:20 PM
****This is an email****

Hello Jack,

Could you please drop them off to me tomorrow?  

Thanks,
Sharon
Add Attachment
Jack Martinis Aug 03, 2023 12:05 PM
installing the last of iWork apps on the last laptop 
then done; will deliver today.
Add Attachment
Jack Martinis Aug 03, 2023 12:05 PM
****This is an email****

Hi  Jack,

Today would be great. If you could deliver them to 
my office coordinator, Sharon Price I would 
appreciate it.

Best,
Chris
Add Attachment
Jack Martinis Aug 03, 2023 11:31 AM
****This is an outgoing email****
Hi Christopher,

I need some additional information regarding service 
request #80927

Description: setup 6 laptops (W20230109-W20230114)

I am just finishing up the last two laptops, would 
today be a good day to drop these off?

-Jack Martinis, UCS Tech.

Add Attachment
Public
Jack Martinis Aug 03, 2023 11:31 AM
Last two installing adobe and will be done. Reaching 
out to schedule drop off.
Add Attachment
Jack Martinis Aug 02, 2023 05:05 PM
20230109[Edit Inv] and 20230110[Edit Inv] done and put back - last 4 on 
imaging desk and very close to being done. Every one 
has a checklist that is accurately filled out.
Add Attachment
Jack Martinis Aug 01, 2023 01:26 PM
20230109[Edit Inv] & 20230110[Edit Inv] brought down for imaging.
Add Attachment
Joanie Kinnaman Aug 01, 2023 12:11 PM
on shelf in hallway
Add Attachment