Service Request Ticket - # 80928

Service Request Ticket - # 80928

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Aug 01, 2023 03:17 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161159 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02TTK9AHV29	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511; SPSS for MAC v24 from StudentTech Student Tech Campus license(renews yearly in July); EndNote X9 MAC/WIN license VISA2019009322 JULY2019;
	Wireless NIC	DC:A9:04:90:60:97
	Bluetooth NIC	DC:A9:04:84:2C:7B

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Sep 27, 2023 10:38 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Sep 27, 2023 10:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Sep 27, 2023 10:38 AM	Created loaner ticket, new equipment ticket is still open. Closing this one.	Add Attachment
Monica Valencia	Aug 18, 2023 04:02 PM	IFC Replacement Computer SR# 81003	Add Attachment
Jack Martinis	Aug 16, 2023 09:42 AM	Loaner laptop is 20161159	Add Attachment
Jack Martinis	Aug 16, 2023 09:41 AM	I believe this was the macbook I set up for the volleyball coach yesterday. I didn't mark the WOU number - what loaner was loaned out?	Add Attachment
Monica Valencia	Aug 15, 2023 12:16 PM	Kellen is coming to pick up the laptop. Have them login to computer Give admin rights connect to ATH-Hallway printer Connect to Wifi	Add Attachment
Monica Valencia	Aug 15, 2023 11:07 AM	Emailed user to see when would be best to help them login and set up printers	Add Attachment
Monica Valencia	Aug 15, 2023 09:37 AM	Hard drive on 20170884 died while reimaging. Loaning them 201661159 in the mean time	Add Attachment
Jack Martinis	Aug 09, 2023 02:43 PM	Laptop at first would: not accept ethernet when using the recovery menu to wipe / reinstall mac os. I then went ahead and tried wifi, and it remained stuck on the loading screen saying "1 minute remaining" for ~2 hours. I held the power button and was gonna retry, and now it is not turning on.	Add Attachment
Jack Martinis	Aug 09, 2023 02:35 PM	...WOU number: 20170884	Add Attachment
Monica Valencia	Aug 02, 2023 08:36 AM	The laptop is on my desk. Ready to be reimaged	Add Attachment
Sam Sevugan	Aug 01, 2023 03:18 PM	Kellen Takatsuka will be replacing Becca Holtgeerts position.	Add Attachment
Sam Sevugan	Aug 01, 2023 03:18 PM	Contact Info: Michael Gonzalez, Ext. 88917	Add Attachment Public
Sam Sevugan	Aug 01, 2023 03:17 PM	**This is an email** Hello UCS, we have a new Assistant Volleyball Coach Kellen Takatsuka that needs a computer/laptop setup. The prior assistant volleyball coach was Becca Holtgeerts, who has already turned in the laptop.	Add Attachment