Service Request Ticket - # 80929

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 01, 2023 03:54 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160805[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 36VT1F2 Description Dell 13 3380 No-Touch Chromebook
Serial No. 36VT1F2 Location PDR

CPU Unknown


OS Chrome OS Software Microsoft Windows VDA license from P0103777 and VMware Academic Horizon 7 Enterprise with SNS from P010103776; Google Chrome Management Console license, ED P0104200

Wireless NIC 00:16:EB:8D:82:6D

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact lmccoy21@wou.edu 88925

Tracking

Entered by Date Memo
Laurie McCoy
Email

Public
Entered by Date Memo
Laurie McCoy Aug 10, 2023 04:26 PM 
Status changed from (1) Pending to (5) Completed
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Laurie McCoy Aug 10, 2023 04:26 PM 
I put the chrome book in the parts shelf in case pieces can be used 
for other computers. I returned the bag and charger to the library as 
requested.
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Laurie McCoy Aug 10, 2023 04:08 PM 
****This is an email****

No, the library does not want to purchase a new internal battery.  
We would have UCS PDR the Chromebook 20160805[Edit Inv] .  The library 
would like the bag and the charger/power cord back.  I might be 
able to pick them up tomorrow.  I am scheduled on a public desk 
all day so it might be next week.



Thank you.



Lori
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Laurie McCoy Aug 10, 2023 03:51 PM 
****This is an outgoing email****
Hi Lori,



We were just following up with you regarding a service request that 
we have for you.  (#80929)



Description: Chromebook battery issue



I have opened up the chrome book and tried to swap the batteries 
with another Chromebook, it could be that both batteries are just bad 
because the other battery did make it turn on, it just wouldn't stay on 
when not plugged in. We can order a new battery to see if that fixes 
the issue. The battery typically tends to be the issue with chrome 
books, especially because this one is 6+ years old. Let me know if 
that is something you'd want us to do. 



Thanks,

Laurie McCoy
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Public
Laurie McCoy Aug 10, 2023 02:52 PM 
Opened it up, gonna test the battery
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Laurie McCoy Aug 10, 2023 01:22 PM 
Task reassigned to Laurie McCoy.
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Laurie McCoy Aug 02, 2023 08:43 AM 
Library dropped it off, putting it in the in box
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Sam Sevugan Aug 01, 2023 03:54 PM 
****This is an email****
Hello,
Chromebook 20160805[Edit Inv] has a blinking amber light 
which is normally a battery issue.  It won't turn 
on.  I will bring it to the HelpDesk tomorrow.

Thank you!
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