Service Request Ticket - # 80933

Service Request Information

CONTACT Name Boyson, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 02, 2023 08:54 AM
Department Behavioral Sciences Division Phone 8987
Location Email boysont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20181553[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 27-inch iMac with Retina 5K display #Z0VQ
Serial No. SD25YV0AHJV3X Location PDR

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2018007938

Wired NIC 38:F9:D3:0F:35:6A


Wireless NIC 38:F9:D3:BF:03:8E


Bluetooth NIC 38:F9:D3:C0:39:6F


TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Aug 14, 2023 11:05 AM
Task reassigned to Jack Martinis.
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Jack Martinis Aug 14, 2023 11:05 AM
Status changed from (1) Pending to (5) Completed
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Jack Martinis Aug 14, 2023 11:05 AM
Swung by and had user login, login was successful, I 
then added two printers to print from and it was 
good to go. Closing ticket.
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Jack Martinis Aug 10, 2023 10:18 AM
Not completing ticket; all that is needed is for 
Arsilda to be present (apparently on monday 8/14) to 
add their admin rights, printer and potentially any 
special software.
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Jack Martinis Aug 10, 2023 10:17 AM
I was able to install the setup in Professor 
LeClerc's new room 302a, made sure inventory was 
updated. Everything was set up, there was an active 
ethernet port on the opposite wall rather than the 
nearby port near the desk. I took a picture of the 
port name to maybe activate it in the future, and 
routed cables as best I could. Still could offer 
cable managers / guards. Completing ticket.
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Jack Martinis Aug 09, 2023 05:02 PM
****This is an outgoing email****

Hi Professor LeClerc, I have a quick thing I am 
doing at 9:15am tomorrow; it shouldn't take me very 
long, I think I would be able to come around ~9:30 / 
9:45am. Would that work for you?

-Jack Martinis, UCS Tech.
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Jack Martinis Aug 09, 2023 05:02 PM
****This is an email****

Hi Jack, 

Would you able to swing by tomorrow (Thur 8/10) 
morning? I could do around 9:30am if that works for 
you. 

Otherwise any time in the morning on Monday would 
also work.

Thanks,
--Alex
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Jack Martinis Aug 09, 2023 02:58 PM
****This is an outgoing email****

Hi Professor LeClerc, I am wondering if you had a 
specific time in mind for your office setup to be 
completed. I am available all of this week and on M-
W next week, 9am-5pm. Let me know what works for 
you,

-thanks
-Jack Martinis, UCS Tech.
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Kyla Aitaro Aug 09, 2023 02:52 PM
****This is an email****
Hi Alex, UCS and Jack!

ITC 302A currently has wet paint on the walls. 
They should be wrapping up today or tomorrow.
Please work with Alex directly to set up a time to 
set up her computer, screens and hardware.
Thought you'd like to know:  the hardware has 
recently been moved to the student space ITC 302 
and opened to the general public. I am sure to 
avoid getting paint on it.

Let me know if you have any questions I can help 
with. 
Tracy

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Tony Benedetti White Aug 08, 2023 11:01 AM
302A port was changed & 302D mac has been set up, 
Tracy will have user give us a call on monday when 
they arrive to add admin rights, printers, and ask 
about any special software.
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Kyla Aitaro Aug 08, 2023 10:08 AM
****This is an email****
Hi Jack and UCS,

ITC 302D office is set up for Arsilda's computer 
to be set up. Do you have any time today to get to 
this project?
ITC 302A office is about ready for computer set 
up. Could you change the hot port to the East wall 
please.

I'll be in ITC 310B most of the day today and 
tomorrow if you have any questions. Let me know 
how it goes.

Note: Arsilda's first day is Monday, Aug 14th and 
it would be great to have her office ready.

Tracy
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Jack Martinis Aug 03, 2023 04:35 PM
sitting to the right of imaging desk.
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Jack Martinis Aug 03, 2023 02:25 PM
iMac is imaged with basic image; gave one warning 
about mismatched hash? It seems to be working fine, 
will check if it throws that again; online said 
something about a failing mem. module potentially.
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Jack Martinis Aug 03, 2023 12:44 PM
****This is an email****

I don't believe Arsilda's wou email has been set up 
yet.
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Jack Martinis Aug 03, 2023 12:36 PM
****This is an outgoing email****

Okay, cool. Would you possibly happen to have their 
email?
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Jack Martinis Aug 03, 2023 12:35 PM
****This is an email****

Hi Jack,

Thanks for the update.

That is a great question for Arsilda. Yes please 
work with her directly for any special software 
needs she may have and let me know if you need an 
index for billing.

Arsilda's first day of work will be 8/14/23.

Tracy
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Jack Martinis Aug 03, 2023 11:38 AM
****This is an outgoing email****
Hi Tracy,

I have this iMac basically ready to go; do you 
happen to know if Arsilda will need any special 
software? Or, maybe that is a question I can send 
his way?

-Jack Martinis, UCS Tech.
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Public
Jack Martinis Aug 02, 2023 12:16 PM
Cleared HD and reinstalled Ventura; in process of 
installing. To far right of imaging desk.
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Laurie McCoy Aug 02, 2023 08:54 AM
****This is an email****
We do have the iMac that belonged to Lucas 
Cordova. W# 20181553[Edit Inv]. It is currently located on 
John's desk
---------
Monica Valencia
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Laurie McCoy Aug 02, 2023 08:54 AM
****This is an email****
How's the reboot of Luke Cordova's Mac coming 
along for our new employee, Arsilda Printzian, in 
ITC 302D? Their first day will be Monday, August 
14 and it would be great if we had her office 
ready to go.

Thanks for your help.
Tracy
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