Service Request Ticket

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Service Request Information

CONTACT	Name	Keen, Jennifer	Date	Aug 03, 2023 08:25 AM
	Department	College of Education	Phone	88052
	Location		Email	keenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

TECHS	Submitted by	Nathan Sauer	Contact	sauern@wou.edu	88960
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Aug 24, 2023 03:46 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Andrew Zhen	Aug 24, 2023 03:46 PM	Printers are added and is operational.	Add Attachment
Andrew Zhen	Aug 24, 2023 02:07 PM	**This is an outgoing email** Hello Karen, Yes, that is fine with me. I’ll see you then. Best, Andrew	Add Attachment
Andrew Zhen	Aug 24, 2023 02:06 PM	**This is an email** Hello Andrew, Karen has been added to both the upstairs and downstairs copiers. Kindly, Jenn -- Jennifer Keen COE-Dean's Office Western Oregon University	Add Attachment
Andrew Zhen	Aug 24, 2023 02:05 PM	**This is an email** Hello Andrew My meeting will end at 4 today. Would I be able to meet you at 3:15 today? Thank you for your consideration Karen	Add Attachment
Andrew Zhen	Aug 23, 2023 02:11 PM	**This is an outgoing email** Hello, Jennifer Regarding the service request for #80940, Karen needs access to the copiers and was wondering what channels I need to contact to get that added and situated. If needed I can provide the code that Karen wants to use for the copiers. Best, Andrew	Add Attachment
Andrew Zhen	Aug 23, 2023 02:04 PM	**This is an outgoing email** Hello Karen, Thanks for reaching out! Yes, I am available on Thursday, August 24th at 4:00 PM. We will help you get the rest of the set-up to completion. See you then! Best, Andrew	Add Attachment
Andrew Zhen	Aug 23, 2023 02:01 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Andrew Zhen	Aug 23, 2023 02:01 PM	**This is an email** Hello Andrew, Would you be available on Thursday, August 24th at 4:00 pm? Thank you, Karen	Add Attachment
Andrew Zhen	Aug 23, 2023 10:38 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Andrew Zhen	Aug 21, 2023 03:19 PM	Printer waiting for department APA to add to copiers	Add Attachment
Paul Lambert	Aug 21, 2023 03:07 PM	082.B.136A (top-left port) is now active	Add Attachment
Andrew Zhen	Aug 21, 2023 09:46 AM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Aug 18, 2023 03:12 PM	Ethernet will still need to be enabled on the other outlet (082.B.136) Top-Left port instead of the Top-Right port of (082.B.137).	Add Attachment
Andrew Zhen	Aug 18, 2023 02:07 PM	**This is an outgoing email** Hello, Karen This is the follow up on completing the request to add printing access to the computer. We are available Monday - Friday 8 AM to 5 PM. Please schedule the date and time we can help add access. Best, -- Andrew Zhen Student Tech \| University Computing Solutions Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 azhen23+ucs@mail.wou.edu	Add Attachment
Andrew Zhen	Aug 18, 2023 02:03 PM	Delivered, still needs printing access to be added to their pc.	Add Attachment
Andrew Zhen	Aug 17, 2023 04:51 PM	The computer is ready. Only needs to add the printers, dept. drives and/or other software they request Ethernet, DP, Port Checker	Add Attachment
Andrew Zhen	Aug 17, 2023 04:46 PM	**This is an outgoing email** Hello, Karen Yes, that will work for me. I'll meet you at the Richard Woodcock Education Center at 12 PM 8/18/23. Best, Andrew	Add Attachment
Andrew Zhen	Aug 17, 2023 04:37 PM	**This is an email** Hello. I am picking up my key at the Key Shop on campus at 11:30 am tomorrow. I should be over to the ed building by noon. Will that work for you? I'm not sure of the room number. It's upstairs Ithink 216? Close to the Dean's office. I could meet you at Tiffany's office (administrative assistant) right at the top of the stairs. Thanks so much. It will be fun getting to find my way around. Karen	Add Attachment
Andrew Zhen	Aug 17, 2023 10:30 AM	**This is an outgoing email** Good morning, Thanks for the reply! I'm available to set-up the devices anytime from 9 AM - 5 PM through Friday this week. Please let me know what time works for you and the Building and Room # where this setup is. Best, Andrew	Add Attachment
Andrew Zhen	Aug 17, 2023 09:59 AM	**This is an email** Good morning My schedule is pretty flexible so I can make arrangements to come to WOU to facilitate this set-up. I will be on campus on Thursday for a staff training from 9 - 4. I can be there by 8 or I can stay after the meeting. Please let me know what works best for you. Kind regards, Karen	Add Attachment
Andrew Zhen	Aug 17, 2023 09:30 AM	**This is an email** Hi Andrew, I believe Karen's start date is the week before term starts, September 18th. However, I have included Karen (spiegelkaren02@gmail.com) in this reply so that you can work directly with her to get her computer up and running. Thank you for reaching out and enjoy your day. Jenn -- Jennifer Keen COE-Dean's Office Western Oregon University	Add Attachment
Andrew Zhen	Aug 17, 2023 09:27 AM	**This is an outgoing email** Hello Karen, To finalize the setup of your computer, do you require additional software on your computer? Currently, there is the Office suite and Adobe software installed. Please let me know so I can expedite that for you.	Add Attachment
Andrew Zhen	Aug 16, 2023 04:37 PM	**This is an outgoing email** Hello Jennifer, I need some additional information regarding service request #80940 Description: A new NTT professor, Karen Spiegel, will need a laptop, monitor and dock setup in RWEC 261. Currently, in the process of re-imaging the requested device (Dell Laptop). May I inquire the start date of Karen Spiegel, as well the contacts from them to setup the best time for them to receive the package. Best, -- Andrew Zhen Student Tech \| University Computing Solutions Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 azhen23+ucs@mail.wou.edu	Add Attachment Public
Jack Martinis	Aug 16, 2023 03:28 PM	Task reassigned to New Equip. Setup.	Add Attachment
Monica Valencia	Aug 16, 2023 02:59 PM	Change Setup Laptop 20200965 Monitor 20210545 Dock 20210333	Add Attachment
Monica Valencia	Aug 03, 2023 02:48 PM	Laptop 20200270 Dock 20210333 Monitor 20211185 If any of this Changes please let Monica know	Add Attachment
Nathan Sauer	Aug 03, 2023 08:25 AM	She will need a PC. Use equipment from the GFA pool.	Add Attachment