Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Aug 04, 2023 11:37 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190682 (opens in a new window)	Bldg/Room	WUC 210I
	Service Tag	JSZQH03	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	JSZQH03	Location
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:7A:22:9B

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Sep 15, 2023 12:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Sep 15, 2023 12:16 PM	Computer pulling correct printers and setup.	Add Attachment
Brady Parksion	Sep 15, 2023 12:16 PM	**This is an outgoing email** Hi Chelsee, We were just emailing you regarding a service request that we have for you. (#80944) add NVMe card to W20190682 We were able to get the printers to show up for the computer in WuC 210I and I was able to get it to load into windows. The HVAC computer should also have the connection fixed on it. Thanks, Brady Parksion	Add Attachment Public
Brady Parksion	Sep 13, 2023 03:55 PM	**This is an outgoing email** Hello Chelsee, I went to check that same day and it was still unable to print to the labs. This week and next week are super busy, but when I get free time I am working closely with my manager to get it connected to the correct printers for you. Feel free to email me and check in on it whenever you like. Once I have any updates I'll email you right away. Thanks, -Brady	Add Attachment
Brady Parksion	Sep 13, 2023 03:55 PM	**This is an incoming email** Hi Brady, Were you able to confirm that it can connect to the lab printers? Chelsee	Add Attachment
Brady Parksion	Sep 11, 2023 09:17 AM	**Outgoing email** Good Morning Chelsee, I have the computer set up, I was having some issues getting it to connect to the lab printers. It should be fine now, but I am going to run by later today and see if it is finding them. Thanks, -Brady	Add Attachment
Brady Parksion	Sep 11, 2023 09:17 AM	Previous post was an incoming email	Add Attachment
Brady Parksion	Sep 11, 2023 09:14 AM	Thank you Brady. The WUC is open 730am-5pm Monday through Friday. Sometime next week would be great. I am not sure about my availability, but the Room 120 lounge is unlocked whenever the WUC is open. I just need the 2019 CPU verified that it can print to the WUC computer lab printers. The 2017 CPU in the lounge can be taken to UCS as we no longer need it. Thanks! Chelsee	Add Attachment
Brady Parksion	Sep 08, 2023 09:51 AM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Sep 08, 2023 09:49 AM	**This is an outgoing email** Hi Chelsee, I need some additional information regarding service request #80944 Description: add NVMe card to W20190682 Tony is going to be unavailable for a bit, so I'm going to be taking over to help get this computer set up. The computer is ready to go (assuming no one needs admin rights and there is no specific software needed). I leave today at noon, but I can see if someone else is available to set up the computer if today works. We can also schedule for the beginning of next week if that works better for you. Thanks, -Brady	Add Attachment Public
Tony Benedetti White	Sep 06, 2023 01:09 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Aug 08, 2023 12:54 PM	Task reassigned to Jack Martinis.	Add Attachment
Tony Benedetti White	Aug 08, 2023 12:14 PM	**This is an email** Anytime the WUC is open. It gets installed in the former Non traditional Lounge room 120 in the WUC. The 2017 ( 20171253 ) CPU currently in the lounge goes back to UCS as we no longer need it.	Add Attachment
Tony Benedetti White	Aug 07, 2023 04:31 PM	**This is an outgoing email** Hi Chelsee, We've completed adding an NVMe to W20190682 Description: add NVMe card to W20190682 I was wondering when a good time to bring this computer back to you? -Tony UCS Tech	Add Attachment Public
Joanie Kinnaman	Aug 07, 2023 08:45 AM	invoice 2023-0096	Add Attachment
Tony Benedetti White	Aug 04, 2023 04:53 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Aug 04, 2023 04:53 PM	started clone of computer, on my desk	Add Attachment
Joanie Kinnaman	Aug 04, 2023 11:37 AM	card is on shelf with SR on it. Please update inventory, since it says it is in storage	Add Attachment