Service Request Ticket - # 80948

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 07, 2023 09:42 AM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230008[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude 5540 13th Gen Intel Core i7-1355U
Serial No. CYLPFX3 Location Duygu Gokeri

CPU Unknown


OS Unknown Software

Wired NIC F4:6D:3F:3D:96:7C


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact 88925

Tracking

Entered by Date Memo
New Equip. Setup
Email

Public

Entered by Date Memo
Jack Martinis Sep 01, 2023 10:28 AM
Status changed from (1) Pending to (5) Completed
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Jack Martinis Sep 01, 2023 10:28 AM
So then the equipment has been handed off and the 
ticket is done. Closing ticket.
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Lourdes Salazar Aug 31, 2023 01:08 PM
The user got all their equipment and john and brady 
helped the user get their laptop set up. 
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Joanie Kinnaman Aug 31, 2023 11:29 AM
Priority changed from (3) Priority to (2) High Priority.
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Joanie Kinnaman Aug 31, 2023 11:28 AM
first day today....
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Tony Benedetti White Aug 30, 2023 09:32 AM
sophos checked, and charging computer
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Monica Valencia Aug 29, 2023 03:51 PM
Sophos needs to be checked!

Sophos says it failed to install completely on 
W20230008. User however was Tony (our tech), so 
I'm thinking this may have been resolved, but 
W20230008 hasn't been seen by Sophos in almost a 
week, so perhaps it got renamed to something else?

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Joanie Kinnaman Aug 22, 2023 02:12 PM
Contact changed from Jennifer McMullen to Ikaika Alapai.
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Jack Martinis Aug 22, 2023 11:03 AM
Still no account created for a Duygu Gokeri.
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Joanie Kinnaman Aug 10, 2023 03:19 PM
She also has a Logitech USB Headset with the 
computer set up
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Jack Martinis Aug 09, 2023 11:15 AM
****This is an email****

The department is The Research Institute.

She will need the Office suite and Adobe. She will 
also need to be set up as an administrator on her 
own account, as she will be working out in the field 
and using Branagh software.
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Jack Martinis Aug 09, 2023 09:52 AM
****This is an outgoing email****
Hi Jennifer,

I need some additional information regarding service 
request #80948

Description: Duygu Gokeri new hire for TRI  

Same as the others; does Duygu Gokeri need any 
special software for this laptop? And is the 
department 'TRI'?

-Jack Martinis, UCS Tech.

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Public
Jack Martinis Aug 08, 2023 12:41 PM
Laptop 20230008[Edit Inv] taken down, nvme taken out and 
started copying from nvme master.
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Joanie Kinnaman Aug 07, 2023 10:31 AM
inv#2023-0099
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Joanie Kinnaman Aug 07, 2023 09:42 AM
laptop  20230008[Edit Inv]  
dock  20220052[Edit Inv]
2 monitors  20221230[Edit Inv]  20221231[Edit Inv]
also special requested logitech wireless 
keyboard/mouse
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