Service Request Ticket

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Service Request Information

CONTACT	Name	Alapai, Ikaika	Date	Aug 07, 2023 11:01 AM
	Department	The Research Institute	Phone	89227
	Location		Email	alapaii@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230006 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	FXLPFX3	Location	Victoria Martinez
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	F4:6D:3F:3D:A1:67

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Sep 06, 2023 10:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Sep 06, 2023 10:18 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Sep 06, 2023 10:18 AM	Victoria came in to pick up her equipment, set up vpn as well	Add Attachment
Jack Martinis	Sep 01, 2023 12:40 PM	**This is an outgoing email** Hi Ikaika, I need some additional information regarding service request #80950 Description: new setup for Victoria Martinez TRI (starts 8/31) I haven't heard anything about Victoria or Aimee coming to pick up the equipment yet; also, I haven't seen their school accounts been created yet? I am not able to add their admin rights on the laptops without those accounts being active yet. -Jack Martinis, UCS Tech.	Add Attachment Public
Brady Parksion	Aug 31, 2023 02:29 PM	Account not created, cant add admin rights.	Add Attachment
Joanie Kinnaman	Aug 31, 2023 11:29 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joanie Kinnaman	Aug 31, 2023 11:29 AM	today is their first day	Add Attachment
Lourdes Salazar	Aug 31, 2023 11:21 AM	The users have came to WOU already and their accounts should be created today or within the next day or so. Contact nathan winegardner when their computers are ready to be picked up, these users are going to be working remote so they will be coming in to our officer to pick most of their equipment up, Nathan will be taking their monitors to their office tot set them up.	Add Attachment
Jack Martinis	Aug 30, 2023 10:39 AM	Still no account created :/	Add Attachment
Joanie Kinnaman	Aug 22, 2023 02:13 PM	Contact changed from Jennifer McMullen to Ikaika Alapai.	Add Attachment
Jack Martinis	Aug 22, 2023 11:07 AM	Still no account created.	Add Attachment
Joanie Kinnaman	Aug 10, 2023 03:22 PM	they also have a Logitech H570e headset with this sr 80950 on it	Add Attachment
Jack Martinis	Aug 09, 2023 11:14 AM	**This is an email** She will need the Office suite and Adobe. She will also need to be set up as an administrator on her own account, as she will be working out in the field and using Branagh software.	Add Attachment
Jack Martinis	Aug 09, 2023 09:48 AM	**This is an outgoing email** Hi Jennifer, I need some additional information regarding service request #80950 Description: new setup for Victoria Martinez TRI What department is this for? I need to know what directory to add it on. Also, does Victoria Martinez need any special software on this laptop? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Aug 08, 2023 12:42 PM	Laptop 20230006 taken down, nvme taken out and started copying from nvme master.	Add Attachment
Joanie Kinnaman	Aug 07, 2023 11:10 AM	inv# 2023-0101	Add Attachment
Joanie Kinnaman	Aug 07, 2023 11:01 AM	remote worker will pick up from here . Special Logitech wireless keyboard and mouse	Add Attachment
Joanie Kinnaman	Aug 07, 2023 11:01 AM	laptop 20230006 dock 20211278 monitors 20221226 20221227	Add Attachment