Service Request Ticket - # 80956

Service Request Information

CONTACT Name Snavlin, Jesse   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2023 08:55 AM
Department The Research Institute Phone 14056
Location Email snavlinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211247[Edit Inv] (opens in a new window) Bldg/Room TODD 238
Service Tag 2YY5FL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. 2YY5FL3 Location Elena Jaurez - Departure

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:2C:C3:12


Wireless NIC 60:A5:E2:8D:5E:D7

TECHS Submitted by Monica Valencia Contact valenciam@wou.edu
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Oct 10, 2023 03:22 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brady Parksion Oct 10, 2023 03:22 PM 
Going to complete out SR. Jesse seems to have all 
the data she needs off the computer.
 Add Attachment
Brady Parksion Oct 03, 2023 02:13 PM 
Jesse said something on her end didn’t update when I picked up 
the loaner, so she said she would come by sometime today to try 
and recover it. As far as I know she hasn't stopped by yet.
 Add Attachment
Monica Valencia Oct 03, 2023 01:53 PM 
Task reassigned to Brady Parksion.
 Add Attachment
Brady Parksion Oct 02, 2023 02:21 PM 
****This is an outgoing email****
Hi Jesse,

I need some additional information regarding service 
request #80956

Description: Overheating Issues and Keyboard 
replacement

The keyboard for your laptop has been replaced. It's 
ready for you to pick it up, if you prefer, I can 
bring it to you. Just let me know.

Thanks

-Brady
 Add Attachment
Public
Brady Parksion Oct 02, 2023 02:20 PM 
Replaced keyboard, confirmed computer boots/charges/ 
and keys work. Checked fans for hair and replaced 
thermal paste on CPU to help with heating issue. 
Ready to sent out. Puttig in Outbox.
 Add Attachment
Monica Valencia Sep 27, 2023 11:26 AM 
Create Dispatch: Success
You have successfully submitted request SR176761635.
 Add Attachment
Tony Benedetti White Sep 26, 2023 01:45 PM 
keyboard definitely should be replaced, overheating 
could've been cause by the amount of hair inside the 
laptop shell. attempted to remove some of it.
 Add Attachment
Kyla Aitaro Aug 10, 2023 02:15 PM 
stored laptop 20211247[Edit Inv] in the INBOX shelf.
Add Attachment
Kyla Aitaro Aug 10, 2023 02:11 PM 
and picked up loaner 20210079[Edit Inv]. plugged the inside 
ethernet cord and had the user sign in.
Add Attachment
Kyla Aitaro Aug 10, 2023 02:08 PM 
user brought in: 
-laptop
-charger
Add Attachment
Kyla Aitaro Aug 10, 2023 02:08 PM 
user brought in: 
-laptop
-charger
Add Attachment
Monica Valencia Aug 09, 2023 10:00 AM 
Getting Loaner 20210079[Edit Inv] ready on my desk
 Add Attachment
Monica Valencia Aug 09, 2023 08:56 AM 
****This is an email****
We will have a loaner laptop ready for you on 
Thursday. If you know about what time you will be 
here, please let us know.
 Add Attachment
Monica Valencia Aug 09, 2023 08:56 AM 
****This is an email****
yes I will. :)

I'll bring it by this Thursday.
 Add Attachment
Monica Valencia Aug 09, 2023 08:55 AM 
****This is an email****
I was forwarded your email. Sorry to hear your 
keyboard is not holding up. That laptop is less 
than a year old, and still under warranty. If you 
can bring it into our office at ITC 009, we'll get 
the keyboard fixed for you. Will you need a loaner 
laptop while it is in repair?
 Add Attachment
Monica Valencia Aug 09, 2023 08:55 AM 
****This is an email****
So I'm not sure how I got the special snowflake 
computer, but my keyboard currently looks like 
someone took paint thinner to the keys. like, 
sometimes I hit m instead of comma because there's 
no symbol left.

It's bad-bad man.

I do type very fast (highest clocked was 145wpm; I 
am verbotten from mechanical keyboards in my home) 
but I think it has to do with a poor fan more than 
anything; the computer SUPER overheats sometimes 
and if I'm charging it overnight I have to lay it 
upside down. It was when the v key started going 
(I swear I do not type a lot of words with v and 
only really use ctrl+V) that I felt like it wasn't 
my fault and maybe some sort of actual defect.

Do I just turn it in?
Add Attachment