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CONTACT	Name	Latham-Scott, Kristin	Date	Aug 09, 2023 12:47 PM
	Department	Natural Science Division	Phone	88868
	Location		Email	lathamscottk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190534 (opens in a new window)	Bldg/Room	BELL 234
	Service Tag	B1BF0Z2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	B1BF0Z2	Location	Kristin Latham-Scott, Biology Professor
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; TRANSFER FROM W#20120703: Systat SigmaPlot 11.0 Academic from P0065722, EndNote X5 for WIN from P0083703, Camtasia Studio WINDOWS v8.4.3 from VISA2014004245;

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Nov 06, 2023 02:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Nov 06, 2023 02:13 PM	Closing this SR. Since H drive issue has been figured out. See SR#81050	Add Attachment
Kyla Aitaro	Aug 21, 2023 11:37 AM	placing loaner in the in box.	Add Attachment
Kyla Aitaro	Aug 21, 2023 11:33 AM	Loaner 20190536 brought back.	Add Attachment
Kyla Aitaro	Aug 21, 2023 11:10 AM	user will be bringing in the loaner.	Add Attachment
Kyla Aitaro	Aug 21, 2023 09:48 AM	**This is an email** Good morning, I have the loaner laptop to return to y'all - let me know when is a good time to drop it off. Related, as UCS folks have been helping me troubleshoot my laptop not wanting to automatically reconnect to campus network drives wirelessly once I've used it at home, I took photos of our routers info - below. I also worked on the loaner laptop from home, then opened it on campus and it connected to campus network drives no problem! Thus I think the issue is my laptop :(	Add Attachment IMG_5287.jpg IMG_5288 (1).jpg
Laurie McCoy	Aug 18, 2023 08:23 AM	**This is an email** Good morning, I wanted to note that I still have the loaner laptop as part of trouble-shooting my laptop not wanting to connect to network drives after I work from home. It's been so hot in our house (AC went out) that I haven't had a chance to work from home on the loaner - I haven't absconded with it, I'll test it out this weekend and bring it back early next week. Best wishes, Kristin	Add Attachment
Monica Valencia	Aug 17, 2023 02:59 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Aug 17, 2023 09:53 AM	I have the bag and charger at my desk	Add Attachment
Lourdes Salazar	Aug 14, 2023 04:20 PM	Loaning 20190536 seeing if the same issue occurs with the loaner as the original.	Add Attachment
Kyla Aitaro	Aug 11, 2023 04:32 PM	**This is an email** 👍 -Kristin	Add Attachment
Kyla Aitaro	Aug 11, 2023 04:32 PM	**This is an outgoing email** Hi Kristin, We're sorry you have come across this same issue again. Yes, please bring in your laptop on Monday so our techs can take a look at it. Thank you! Have a good weekend! Kyla	Add Attachment
Kyla Aitaro	Aug 11, 2023 04:31 PM	**This is an email** Hello good afternoon, I still am not able to connect to WOU network drives when using wifi on campus. I did talk to my home internet provider (Xfinity/Comcast) and they can't see anything strange on their end. At home (for which the VPN system to WOU works great) my IP is IPv4: 73.11.11.240 IPv6: not detected Just for fun, I also checked my IP from my campus office just now: 140.211.66.66 (from wifi) 140.211.66.77 (from ethernet) I'm heading out for the day soon, but could I bring in my laptop to continue to troubleshoot on Monday? Best wishes, Kristin	Add Attachment
Jack Martinis	Aug 11, 2023 11:25 AM	The same problem she had last time she came in was present again; the DNS server thing was manually set to a specific address, which means it wouldn't connect when she was on campus and thus she couldn't see any of her drives. We did the same fix, which involved going into the wifi settings and dns settings to just click the box that auto detected it. We think there is something going on with her router / wifi at her house, where she takes the laptop so she can work at home. Next week we will hear back and see if that is the issue, and if so, we advised her to call her ISP to ask about that and verify if that is an issue (manual DNS setting).	Add Attachment
Lourdes Salazar	Aug 09, 2023 01:00 PM	20190534 wou number	Add Attachment
Lourdes Salazar	Aug 09, 2023 12:48 PM	User will be coming in around 4 today 8/9 Waiting for WOU number.	Add Attachment
Lourdes Salazar	Aug 09, 2023 12:47 PM	**This is an email** Hi Kyla, A Dell laptop Someone from UCS whose name I'm trying to remember fixed this for me a week or two ago because they just happened to be in my office for something else - the fix had to do with the NDS server addresses. Thank you	Add Attachment
Lourdes Salazar	Aug 09, 2023 12:47 PM	**This is an email** Hello, I am again not able to connect to my H-drive when my laptop is using wireless vs ethernet. I tried remapping the drive and that wasn't successful. Best wishes, Kristin Kristin L. Latham-Scott, PhD SHE/HER/HERS Interim Dean, College of Liberal Arts & Sciences Professor, Biology Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 503-838-8868 \| lathamscottk@wou.edu BELL 234	Add Attachment