Service Request Ticket

Service Request Information

CONTACT	Name	Snavlin, Jesse	Date	Aug 10, 2023 09:06 AM
	Department	The Research Institute	Phone	14056
	Location		Email	snavlinj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210079 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	4W7Y1J3	Description	Dell Latitude 5420 (i5-10310U 4 Core, 6M cache, Base 1.7GHz, up to 4.4GHz, vPro
	Serial No.	4W7Y1J3	Location	Imaged 6-3-2025 on Loaner shelf
	CPU	10th Generation Intel Core 15-10310U
	OS	Unknown	Software
	Wireless NIC	A0:29:19:08:EE:B7
	Bluetooth NIC	60:E3:2B:BE:20:67

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Dec 13, 2023 10:42 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Dec 13, 2023 10:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Dec 13, 2023 10:42 AM	Loaner has been completed for awhile now, closing ticket.	Add Attachment
Jack Martinis	Oct 05, 2023 11:31 AM	User brought laptop back; in two weeks pile. She just came back today to get a file from it, the first time I've seen the two weeks pile in actual effect. I don't know how many days it was sitting there, no one has updated it.	Add Attachment
Kyla Aitaro	Aug 10, 2023 02:12 PM	user picked this up, loaner 20210079. plugged the inside ethernet cord and had the user sign in.	Add Attachment
Monica Valencia	Aug 10, 2023 09:08 AM	Goes with SR#80956	Add Attachment
Monica Valencia	Aug 10, 2023 09:06 AM	Was Inventory updated: Yes	Add Attachment Public
Monica Valencia	Aug 10, 2023 09:06 AM	Was this added to Loaners-n-Checkouts app: Yes	Add Attachment Public