Service Request Ticket - # 80965

Service Request Information

CONTACT Name Connolly, Skylar   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 10, 2023 11:38 AM
Department Financial Aid Phone 89656
Location Email connollys@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20181529[Edit Inv] (opens in a new window) Bldg/Room WEL
Service Tag 2SM51X2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. 2SM51X2 Location Welcome Center Front Desk

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC 8C:04:BA:0E:53:61


Wireless NIC D0:AB:D5:2E:58:A6


TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Aug 10, 2023 01:02 PM
Status changed from (1) Pending to (5) Completed
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Jack Martinis Aug 10, 2023 01:02 PM
Task reassigned to Jack Martinis.
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Jack Martinis Aug 10, 2023 01:01 PM
Task reassigned to UCS Tech.
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Jack Martinis Aug 10, 2023 01:01 PM
I put both requested users admin rights onto the 
laptop in question; the laptop replaced the 2015 one 
for the department - both laptops were the 
departments I believe. I also set up a 2014 monitor 
they had laying around as the old monitor (2007) 
wouldn't connect to the 2018 laptop. They probably 
aren't gonna use the 2015 laptop, and I told Grace 
she could ask a department head and get back to me 
on that, cause' otherwise I would take it back for 
reimaging / disposal.
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Laurie McCoy Aug 10, 2023 01:01 PM
Task reassigned to Laurie McCoy.
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Kyla Aitaro Aug 10, 2023 11:38 AM
Users wanting admin rights on their recently 
updated computer in the FinAid Office. W#: 
20181529[Edit Inv]

Skylar is Available : Thur- Mornings// Fri-All Day
Grace Sayles is also needing admin rights and they 
are available the rest of the time when Skylar 
isn't there. 
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