Service Request Ticket - # 80974

Service Request Information

CONTACT Name Boyson, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 14, 2023 04:30 PM
Department Behavioral Sciences Division Phone 8987
Location Email boysont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Aug 30, 2023 10:16 AM
Task reassigned to Jack Martinis.
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Jack Martinis Aug 30, 2023 10:16 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Jack Martinis Aug 30, 2023 10:16 AM
Set up the setup, everything was good, she may come 
into UCS for a VPN sometime. She is using the iMac 
that is currently in that room in tandem with this 
setup, I believe that iMac was the departments so 
she is free to have both as per Tracy / Breeann's 
instructions.
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Jack Martinis Aug 30, 2023 09:39 AM
****This is an email****

Good morning Arsilda,

Are you available for this equipment setup this 
morning? It may take upwards of 30-40 minutes. 

-Jack Martinis, UCS Tech.
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Jack Martinis Aug 30, 2023 09:38 AM
****This is an email****

Hello, 
I was wondering if it would be possible for you to 
bring the laptop tomorrow before 2 pm at your 
convenience. I have some homework and tasks that 
require the use of the laptop, and I'm hoping to get 
started on them soon. Thanks a lot!

Arsilda Printzian
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Jack Martinis Aug 28, 2023 10:55 AM
****This is an email****

Hello 
I'm present at the office exclusively on weekdays, 
with the exception of the 30th August I'm not 
available.
Either tomorrow at 10 AM or during another time when 
you're accessible.
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Jack Martinis Aug 28, 2023 10:34 AM
****This is an outgoing email****

Hi Arsilda, I would be more than happy to take care 
of this; as well, I have your new laptop and 
peripherals ready to set up. Would there be a 
particular day that would work for you this week?

-Jack Martinis, UCS Tech.
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Jack Martinis Aug 28, 2023 10:34 AM
****This is an email****

Hello,

I am currently in the process of creating a list of 
tools that I might need for my laptop. The goal of 
this list is to compile a set of essential tools 
commonly utilized by students for various school 
activities. While I have successfully downloaded 
some of these applications onto laptop that I am 
using, I am unable to proceed with their 
installation due to my non-administrator account 
status. I kindly request your assistance in this 
matter. I am looking forward to meeting you soon for 
the installation of the laptop and the required 
tools. Thank you for your support.



Arsilda Printzian

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Jack Martinis Aug 22, 2023 04:36 PM
****This is an email****

Hello,
Thank you very much.
I don't think I need more softwares right now.
I am available anytime for the installation during 
the weekday.
Thank you again,
Arsilda Printzian
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Jack Martinis Aug 22, 2023 12:29 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Aug 22, 2023 12:29 PM
****This is an email****

Hi Arsilda,

I have your new equipment all ready to install. Was 
there any specific software you needed outside of 
the usual ones? (Adobe, office, zoom, etc. are 
already installed). Also, what would be a good time 
to install this equipment? We would meet you at your 
room to install and configure the setup to your 
preferences.

-Jack Martinis, UCS Tech.
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Jack Martinis Aug 22, 2023 12:23 PM
Checking laptop to see if ready to go and then 
emailing user.
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Tony Benedetti White Aug 18, 2023 05:00 PM
nvme cloned and installed, on Tony's desk, 
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Joanie Kinnaman Aug 14, 2023 04:30 PM
laptop 20230009[Edit Inv]
Monitor 20230064[Edit Inv]
Dock 20220053[Edit Inv]

INV 2023-0118
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