Service Request Ticket

Service Request Information

CONTACT	Name	Silva, Christopher	Date	Aug 15, 2023 11:35 AM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	silvac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190679 (opens in a new window)	Bldg/Room	SHCC
	Service Tag	CTM7ZY2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	CTM7ZY2	Location	Thomas Breyer
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	98:E7:43:7D:C2:9C
	Wireless NIC	04:ED:33:79:4E:88
	Bluetooth NIC	04:ED:33:79:4E:8C

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Aug 21, 2023 10:39 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jack Martinis	Aug 21, 2023 10:38 AM	Dropped mouse off, user said he could install himself. Closing ticket.	Add Attachment
Jack Martinis	Aug 21, 2023 10:25 AM	**This is an email** Would today be a good day to run this mouse to you? YES Also, what room / building would I bring that to? STUDENT HEALTH AND COUNSELING CENTER ROOM 217 Thanks, Chris	Add Attachment
Jack Martinis	Aug 21, 2023 10:20 AM	**This is an outgoing email** Hi Christopher, Would today be a good day to run this mouse to you? Also, what room / building would I bring that to? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Aug 16, 2023 11:48 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Aug 16, 2023 11:48 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jack Martinis	Aug 16, 2023 11:48 AM	**This is an email** Monday would be fine to install the wireless mouse...thanks. Chris	Add Attachment
Jack Martinis	Aug 16, 2023 09:46 AM	**This is an outgoing email** Hi Christopher, I see you won't be in until next week (~8/21/23). Would that day be a good time (Monday, the 21st) be a good day to bring over and install this mouse? -Jack Martinis, UCS Tech.	Add Attachment Public
Joanie Kinnaman	Aug 15, 2023 11:36 AM	he won't be in until the week beginning (8/21/2023)	Add Attachment