Service Request Ticket - # 80980

Service Request Information

CONTACT Name Erckenbrack, Letitia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 15, 2023 01:33 PM
Department Phone
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210410[Edit Inv] (opens in a new window) Bldg/Room ITC
Service Tag Description Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
Serial No. SFVFGP098Q05N Location Charles Anderson

CPU Intel Core i9 8core(2.3GHz, 16MB L3 cache)


OS Unknown Software

Wireless NIC 3C:06:30:5A:5E:6D


Bluetooth NIC 3C:06:30:52:58:97


TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Aug 16, 2023 09:49 AM
Task reassigned to Jack Martinis.
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Jack Martinis Aug 16, 2023 09:49 AM
Status changed from (1) Pending to (5) Completed
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Jack Martinis Aug 16, 2023 09:49 AM
I took care of this yesterday; it was a similar 
issue to the last time I went over. On the printer 
menu, all available printers (the ones referenced 
below) had a circle w/ exclamation sign in it saying 
they were paused / being weird. I simply went 
through each of them and printed to them and they 
fixed themselves? The only one that gave issue was 
the copier, as it needed to be unadded, then 
readded, and then put the print code on it. After 
that, all printers worked from her device again. If 
it happens again, I will inquire about a potential 
reimaging or whatever else might be causing that 
issue.
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Lourdes Salazar Aug 15, 2023 01:43 PM
****This is an email****
Hi Lourdes,

I am in the office all day.Pretty much any time 
works for me.I am in room 129.

Thanks,
Letitia
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Lourdes Salazar Aug 15, 2023 01:35 PM
Asked for availability and location. Waiting to hear 
back. 
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Lourdes Salazar Aug 15, 2023 01:33 PM
****This is an email****
Hi there!

 I previously had access to the 3 printers we use 
in SSA (Three sisters - AALS, Reba , and the black 
and white copier) but now I no longer am able to 
access them. Could you help me with that?

Letitia
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