Service Request Ticket - # 80983

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 16, 2023 10:09 AM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20121262[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 18KPHX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18KPHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 10 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,

Wired NIC B8:CA:3A:8E:48:32


TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Aug 17, 2023 12:02 PM
Status changed from (1) Pending to (5) Completed
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Jack Martinis Aug 17, 2023 12:02 PM
Task reassigned to Jack Martinis.
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Jack Martinis Aug 17, 2023 12:02 PM
I was able to connect Eli to the printer within his 
room, so he has a color printer to print from, as 
well as a normal printer upstairs to print from. I 
G-chatted John with what I was seeing when trying to 
add the PE-Athlete printer, which didn't work. In 
the mean time, I am closing this ticket.
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Jack Martinis Aug 17, 2023 11:18 AM
****This is an outgoing email****

Hi Eli!

I saw earlier today that you should be allowed now 
to connect to the ATH-Color printer just right 
across from your desk. If you are available later 
today, I could add that one to your computer and 
maybe try the PE-Athlete one again! Let me know what 
works for you,

-Jack Martinis, UCS Tech.
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Jack Martinis Aug 17, 2023 11:17 AM
Will coordinate time to add at least the color 
printer, pe-athlete probably still has issues.
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Monica Valencia Aug 17, 2023 09:58 AM
User now has access to ATH-Color on the server side. 
Should be able to add the printer on the computer 
now
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Monica Valencia Aug 17, 2023 09:57 AM
****This is an email****
From Michael Gonzalez

Hello UCS, 
we would like our Grad Assistant to have access to 
our printers here in NPE.
PE-Athlete on threesisters
ATH-Color on threesisters
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Jack Martinis Aug 16, 2023 03:00 PM
I connected the ATH-Hallway printer, I wasn't able 
to put on the PE-ATHLETE printer as it errored out 
any time I tried to add it, and the ATH-COLOR 
printer is user locked, so I told Eli that his 
advisor needs to reach out to us so we can give him 
permission.
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Kyla Aitaro Aug 16, 2023 02:52 PM
Computer #: 20121262[Edit Inv]
NPE 115
20160695[Edit Inv] is in room 115
33400 is in room 115A
available after 2pm.
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Monica Valencia Aug 16, 2023 11:14 AM
W# is a monitor.. Please make sure to update 
inventory on where this is actually located and get 
computer #
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Laurie McCoy Aug 16, 2023 10:11 AM
****Below is an email****
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Laurie McCoy Aug 16, 2023 10:10 AM
Thanks! 

My WOU number on the computer is 20120580[Edit Inv], and I 
will be available today 10:00-11:00, 12:00-1:00, 
and 2:00-4:00. Hopefully these times work for you, 
if not we can schedule another time.
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Laurie McCoy Aug 16, 2023 10:10 AM
Contact Info: Eli Nafziger, 	V00364487,enafziger18@mail.wou.edu
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Laurie McCoy Aug 16, 2023 10:09 AM
****This is an email****
Hello, 

My computer needs to be connected to a printer, 
when can you come by to help hook me up? I am the 
graduate assistant in the cubical area behind the 
welcome desk. 

Thank you,
Eli Nafziger
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