Service Request Ticket - # 80984

Service Request Information

CONTACT Name Tripp, Kathyryn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 16, 2023 10:36 AM
Department Business Services Phone
Location Email trippk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130374[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3320/DNI Printer
Serial No. LA2576664 Location PDR

Model 3320/DNI Hostname almira.wou.edu
Notes 1200dpi x 1200dpi (B&W), 300sheet(s) Capacity / Legal (8.5 in x 14 in, USB Type B, RJ-45, Wireless / 128MB Installed RAM / 384MB Maximum RAM / 1 Year Warranty, up to 37 ppm and a first-page-out time as fast as 6.5 seconds, duplexing, 80,000 page duty cycle IP: 140.211.117.40 Ink/Toner Refill

Wired NIC 9C:93:4E:21:0F:F4

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Aug 16, 2023 03:16 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Aug 16, 2023 03:16 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Aug 16, 2023 03:15 PM 
I came over and helped them figure out the printer; 
they had everything plugged in properly, I simply 
turned on the printer and they connected to the name 
I found in inventory for the printer - 'Almira'. 
After that, it worked fine. I thought it might be a 
weird ethernet port thing because some ports are 
configured for printers and some for PC's, etc, but 
they said they plugged it into an ethernet cord 
previously used for printers so it was all good. 
Closing ticket.
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Laurie McCoy Aug 16, 2023 10:36 AM 
****This is an email****
Thank you! I'm in the Business Office, it's in the 
first floor of Lieuallen Administration. My computer 
is 20200680[Edit Inv]
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Laurie McCoy Aug 16, 2023 10:36 AM 
****This is an email****
Hello, I am trying to set up a printer in the 
Business Office, and I am having trouble with it. 
The ID number under the WOU barcode is 20130374[Edit Inv]. I 
have plugged it in, connected ethernet, and turned 
it on, but when I try to print from it, it says 
that it is offline. I am not sure how to get it 
online, so I was wondering if I could get some 
help with that?
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