Service Request Ticket - # 80987

Service Request Ticket - # 80987

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Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Aug 16, 2023 11:18 AM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200215 (opens in a new window)	Bldg/Room	BELL 224
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
	Serial No.	C02DK3FLP3YV	Location	olga custer
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software
	Wireless NIC	14:7D:DA:9C:6C:2C

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Aug 31, 2023 12:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Aug 31, 2023 12:49 PM	delivered and set up printers, and admin rights, updated inventory as well.	Add Attachment
Tony Benedetti White	Aug 31, 2023 08:54 AM	emailed to confirm appointment this morning	Add Attachment
Laurie McCoy	Aug 29, 2023 01:54 PM	Sharyne called and said probably best between 10:30 am and 2 pm	Add Attachment
Monica Valencia	Aug 28, 2023 10:15 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Monica Valencia	Aug 28, 2023 10:14 AM	**This is an email** If the tech would reach out to Olga at (custeroi@wou.edu) and copy me, that would be great.	Add Attachment
Monica Valencia	Aug 28, 2023 10:14 AM	**This is an email** I will not be in the office on 8/31 but I can have a tech come help Olga with the set up. The computer for Olga is ready. Do you have an email for Olga or should I have a tech reach out to you to schedule a time that day?	Add Attachment
Monica Valencia	Aug 28, 2023 09:41 AM	**This is an email** Do you know if 8/31 will work for Olga's set up. I don't want her to drive to campus that day if it will not. That said, she is planning to be on campus from 10AM on that day.	Add Attachment
Monica Valencia	Aug 23, 2023 09:09 AM	BELL 224 #20200215 Olga Custer would like to make an appointment for her set up (admin rights, printing, whatever else) on Thursday, August 31st. She said anytime except first thing in the morning would work for her. Is this possible?	Add Attachment
Monica Valencia	Aug 16, 2023 11:18 AM	Laptop is on my desk imaging	Add Attachment
Monica Valencia	Aug 16, 2023 11:18 AM	I have one more computer that probably needs to be updated. 20200215 belonged to Peter Callero (Sociology). He retired and we have had significant trouble replacing him. Olga Custer (Sociology) has worked exclusively remote for over a year, and will be coming to campus in the fall. We would like her assigned to this computer and have it set up in her office, BELL 224. Do I need to make another official request?	Add Attachment