Service Request Ticket

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Service Request Information

CONTACT	Name	Gournaris, Kara	Date	Aug 16, 2023 12:31 PM
	Department	Deaf Studies and Professional Studies	Phone	88322
	Location		Email	gournark@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181042 (opens in a new window)	Bldg/Room	RWEC 149
	Service Tag		Description	Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
	Serial No.	C02YL1UQJWF2	Location	Kara Gournaris, T/TT DSPS (replaces 20131002)
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938; REMOVED JAN2020 SR74798 PER LUDWIG : Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 ORDER11556;
	Wired NIC	38:F9:D3:10:20:23
	Wireless NIC	38:F9:D3:B9:A9:4F
	Bluetooth NIC	38:F9:D3:BE:08:E3

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	lmccoy21@wou.edu	88925

Tracking

Entered by	Date	Memo
Laurie McCoy			Email Public
Entered by	Date	Memo
Laurie McCoy	Aug 23, 2023 07:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laurie McCoy	Aug 23, 2023 07:57 AM	She picked it up	Add Attachment
Laurie McCoy	Aug 16, 2023 04:12 PM	Finished updating the mac, let her know it was ready	Add Attachment
Laurie McCoy	Aug 16, 2023 04:11 PM	**This is an outgoing email** Hi Kara, We were just following up with you regarding a service request that we have for you. (#80991) Description: Mac needs an update The computer has finished with its MacOS updates and is ready for you to come pick it up either before 5 today or after 8 am tomorrow! Thanks, Laurie McCoy	Add Attachment Public
Laurie McCoy	Aug 16, 2023 02:55 PM	I am updating it up at the front desk.	Add Attachment
Laurie McCoy	Aug 16, 2023 02:55 PM	Task reassigned to Laurie McCoy.	Add Attachment
Kyla Aitaro	Aug 16, 2023 02:37 PM	correction : stored underneath the OUTBOX shelf.	Add Attachment
Kyla Aitaro	Aug 16, 2023 02:36 PM	stored iMac 2018042 in the INBOX shelf	Add Attachment
Laurie McCoy	Aug 16, 2023 12:31 PM	**This is an email** Hello Kara, Yes, go ahead and bring this in when it's convenient for you. It will depend on what update it needs but it can range from 30 minutes to 2 hours. No longer than 2 hours. What is the WOU number on this computer? I will create a service request for you. Best, lourdes	Add Attachment
Laurie McCoy	Aug 16, 2023 12:31 PM	**This is an email** Hello UCS, I would like to update my desktop Mac computer. When can I bring it in? And how long do you think it takes to complete it? Thank you so much.	Add Attachment