Service Request Ticket - # 80992

Service Request Information

CONTACT Name Rezell, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 16, 2023 01:41 PM
Department University Computing Solutions Phone 88975
Location Email rezelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230012[Edit Inv] (opens in a new window) Bldg/Room ITC 004C
Service Tag 8XLPFX3 Description Dell Latitude 5540 13th Gen Intel Core i7-1355U
Serial No. 8XLPFX3 Location WOU TV - Deborah Rezell

CPU Unknown


OS Unknown Software

Wired NIC 4C:D7:17:0E:DD:E4


Wireless NIC F4:6D:3F:37:4A:1F


Bluetooth NIC F4:6D:3F:37:4A:23

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Aug 28, 2023 10:43 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Jack Martinis Aug 28, 2023 10:43 AM 
****This is an outgoing email****
Hi Deborah,

I dropped off the monitor to the left of your desk; 
if you would like me to assist installing it, I 
would be more than happy to do so! Let me know if 
you need any help,

-Jack Martinis, UCS Tech.
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Public
Joanie Kinnaman Aug 24, 2023 03:41 PM 
Task reassigned to Jack Martinis.
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Joanie Kinnaman Aug 23, 2023 02:40 PM 
monitor arrived in Joanie's office 20230136[Edit Inv]
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Joanie Kinnaman Aug 22, 2023 04:23 PM 
inv 2023-0145
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Jack Martinis Aug 22, 2023 01:06 PM 
I dropped laptop off with user, she will let us know 
if there is any additional software to be installed. 
Keeping ticket open for the monitor, will close when 
I drop off the monitor (which hasn't arrived yet).
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Jack Martinis Aug 22, 2023 12:35 PM 
****This is an outgoing email****
Hi Deborah,

For the laptop that will be used for WOU TV, who 
would need to have admin rights for the laptop? 

-Jack Martinis, UCS Tech.
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Public
Andrew Zhen Aug 21, 2023 04:57 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Andrew Zhen Aug 21, 2023 03:23 PM 
AD added // Ready to deliver // needs admin rights, 
printers, other requested software
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Andrew Zhen Aug 21, 2023 02:40 PM 
Image Updated // Still requires AD to be added
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Andrew Zhen Aug 18, 2023 04:51 PM 
NVMe cloning
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Monica Valencia Aug 18, 2023 08:38 AM 
Priority changed from (3) Priority to (2) High Priority.
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Joanie Kinnaman Aug 16, 2023 01:41 PM 
she also ordered a monitor, but I need to wait until 
it arrives
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