Service Request Ticket

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Service Request Information

CONTACT	Name	Keen, Jennifer	Date	Aug 16, 2023 03:18 PM
	Department	College of Education	Phone	88052
	Location		Email	keenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200212 (opens in a new window)	Bldg/Room	TODD 351
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
	Serial No.	C02DK3FGP3YV	Location	Lauren Bouchard
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software
	Wireless NIC	14:7D:DA:9C:76:51

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Sep 27, 2023 12:24 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Sep 27, 2023 12:24 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Andrew Zhen	Sep 27, 2023 12:24 PM	Delivered GFA set-up	Add Attachment
Jack Martinis	Sep 27, 2023 09:29 AM	**This is an outgoing email** Hi Jennifer, I need some additional information regarding service request #80995 Description: New NTT professor, Nic Hagemann, Mac laptop - BY FALL TERM I'm quite confused; ultimately there was never a time / date coordinated to set this equipment up, and we still have all the equipment here at UCS. He has already got a university laptop? Please reach out to me and we can get this sorted, -Jack Martinis, UCS Tech.	Add Attachment Public
Cadance Bunch	Sep 27, 2023 08:36 AM	**This is an email** Good Morning UCS, Nic is on campus teaching this morning. His office is RWEC 163. Is it possible to finish getting his equipment setup. I've been informed his laptop was delivered but no keyboard or mouse. Any updates would be greatly appreciated. Thank you Jenn --	Add Attachment
Sam Sevugan	Sep 19, 2023 08:30 AM	**This is an email** Hello, I was out of the office and I'm following up on SR# 80995. I heard from Nic Hagemann that the laptop arrived. However, he is waiting on a keyboard and mouse. Can you please confirm when these will be delivered? Thank you so much Jenn --	Add Attachment
Jack Martinis	Sep 11, 2023 09:03 AM	**This is an email** Hi Jack, Nic's email address is hagemann@oregonstate.edu. Please feel free to reach out to him to set up a time for him to meet with UCS to get his computer setup. Thank you. Jenn	Add Attachment
Jack Martinis	Sep 08, 2023 03:31 PM	**This is an outgoing email** Hi Jennifer, I need some additional information regarding service request #80995 Description: New NTT professor, Nic Hagemann, Mac laptop - BY FALL TERM I have the laptop and rest of the setup all ready to go, do you know what a good date would be to set this equipment up? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Sep 08, 2023 03:30 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Sep 08, 2023 03:30 PM	laptop fully imaged w/ basic image and on setup shelf.	Add Attachment
Kyla Aitaro	Sep 07, 2023 02:53 PM	**This is an email** Hello UCS, I will be out of the office next week and wanted to send you Nic Hagemann's (RWEC 163) contact information for when his computer is ready for set up. Please email him at hagemann@oregonstate.edu Also know that he has been added into our printers with his code so the printers can be accessed. Thank you. Jenn -- Jennifer Keen	Add Attachment
Jack Martinis	Sep 06, 2023 05:02 PM	laptop imaging	Add Attachment
Jack Martinis	Sep 06, 2023 04:41 PM	Monitor actually 20200451	Add Attachment
Jack Martinis	Sep 06, 2023 04:19 PM	Laptop: 20200212 , Dock: 20210429 , Monitor: 20190887 .	Add Attachment
Jack Martinis	Sep 06, 2023 12:09 PM	I plucked out some equipment, it is waiting to be signed off on.	Add Attachment
Kyla Aitaro	Aug 16, 2023 03:47 PM	**This is an email** Hi Kyla, Please have his Mac be compatible for one screen. Thank you Jenn	Add Attachment
Jack Martinis	Aug 16, 2023 03:27 PM	Task reassigned to New Equip. Setup.	Add Attachment
Monica Valencia	Aug 16, 2023 03:19 PM	They will need a GFA set up. Monitor, dock, and Mac laptop	Add Attachment
Monica Valencia	Aug 16, 2023 03:18 PM	Name: Nic Hagemann Position: FT NTT with DEL/COE Request: Mac laptop Location: RWEC 163 Nic is currently not on campus and will be moving into his office fall term.	Add Attachment