Service Request Ticket - # 80997

Service Request Ticket - # 80997

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Service Request Information

CONTACT	Name	Moran Diaz, Ana	Date	Aug 17, 2023 08:24 AM
	Department	The Research Institute	Phone
	Location		Email	morandiaza@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160870 (opens in a new window)	Bldg/Room	TODD 234
	Service Tag	HXS33H2	Description	Dell Latitude E5470, i7-6820HQ(Quad Core, 2.7GHz)
	Serial No.	HXS33H2	Location	TRI portfolio reviewers
	CPU	Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;
	Wired NIC	D4:81:D7:DC:1B:7E
	Wireless NIC	F8:DA:0C:37:B6:99

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 03, 2023 12:03 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Oct 03, 2023 12:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Oct 03, 2023 12:03 PM	User came in and I installed the VPN on their device, as well as helped them figure out their proper sign in and update the time settings on their WOU surface pro. Closing ticket.	Add Attachment
Jack Martinis	Oct 03, 2023 10:36 AM	**This is an outgoing email** Hi Ana, Yes, you can come in anytime UCS is open to install your VPN on the device, we are open 8am-5pm Monday - Friday. -Jack Martinis, UCS Tech.	Add Attachment Public
Cadance Bunch	Oct 03, 2023 07:58 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Cadance Bunch	Oct 03, 2023 07:58 AM	She wanted to know if she could come in today(10/3) at around 10:30	Add Attachment
Cadance Bunch	Oct 03, 2023 07:57 AM	**This is an email** Thank you for replying, the device # is 2230013	Add Attachment
Cadance Bunch	Oct 03, 2023 07:56 AM	**This is an email** Good afternoon, I wanted to check in with you if I can get an appointment to bring my DELL laptop to sign in and install the VPN on campus tomorrow. I could come at about 10:30 a.m. Please let me know Thank you	Add Attachment
Kyla Aitaro	Sep 22, 2023 02:02 PM	**This is an email** Hello there, I want to let you know I was on my way there, but I was unable to make it to the shop today. I apologize for any inconvenience. I'll get in touch soon to reschedule. Thank you, Ana	Add Attachment
Kyla Aitaro	Aug 17, 2023 03:25 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Kyla Aitaro	Aug 17, 2023 03:25 PM	She came and picked it up and will drop it off another time. She works remote.	Add Attachment
Kyla Aitaro	Aug 17, 2023 01:41 PM	hope that helps : )	Add Attachment
Kyla Aitaro	Aug 17, 2023 01:41 PM	Sorry my mistake. #20160870	Add Attachment
Jack Martinis	Aug 17, 2023 12:17 PM	The WOU number listed here comes back as a 'key- chain token' and not a laptop.	Add Attachment
Laurie McCoy	Aug 17, 2023 08:24 AM	Ana dropped off her laptop to see if we can make it run faster. I'm putting it in the in box	Add Attachment