Service Request Ticket - # 80998

Service Request Information

CONTACT Name Normand, Kate   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 17, 2023 08:25 AM
Department The Research Institute Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210769[Edit Inv] (opens in a new window) Bldg/Room UNK 206
Service Tag B8HTTG3 Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C6000M Location Kate Normand

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:7C:13


Wireless NIC 2C:6D:C1:BF:EB:D1

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Oct 03, 2023 07:48 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Sep 20, 2023 09:46 AM 
Task reassigned to John Rushing.
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Sam Sevugan Sep 13, 2023 10:37 AM 
****This is an email****
Hi Sam,

I think that will work!

See you tomorrow,
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Sam Sevugan Sep 13, 2023 09:37 AM 
****This is an email****
Kate will be on campus tomorrow, so tomorrow morning 
would be a great time to do this.
Pat
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Sam Sevugan Sep 13, 2023 09:03 AM 
****This is an email****
Yes. Jeffrey's number is 20211246[Edit Inv].
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Laurie McCoy Aug 17, 2023 08:26 AM 
Kate's computer number is 20210769[Edit Inv].
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Laurie McCoy Aug 17, 2023 08:26 AM 
****This is an email****
Hello,

I think we can.  I found these two site from IBM 
talking about transferring a license.  We may need 
to put in a case number with IBM to get the 
license unlocked.  We will also need access to the 
computer they were using with the software 
installed to get a lock code from it.

 

https://www.ibm.com/support/pages/how-do-i-
movetransfer-my-ibm-spss-productsoftware-license-
one-machine-or-person-another-authorized-user

https://www.ibm.com/support/pages/opening-spss-
licensing-case
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Laurie McCoy Aug 17, 2023 08:25 AM 
****This is an email****
Hi Joanie,

We purchased an SPSS license for a co-worker in 
December/January. Sadly, this individual (Jeffrey 
Asprocolas) passed away in May. Another co-worker 
of mine (Kate Normand) has taken on the tasks that 
Jeffrey was doing for us, and I was wondering if 
we are able to transfer the SPSS license we 
purchased for Jeffrey could be moved to Kate?

Thanks,

Pat
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