Service Request Ticket - # 81004

Service Request Information

CONTACT Name Vargas, Dominique   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 17, 2023 04:43 PM
Department DEI Diversity Equity Inclusion Phone 89518
Location Email vargasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230027[Edit Inv] (opens in a new window) Bldg/Room AD 302C
Service Tag Description Apple MacBook Pro 14-inch laptop w/M2 Pro 16GB Ram, 512GB SSD
Serial No. MWNV7KPJCF Location Sara Glascock

CPU Unknown


OS Unknown Software

Wireless NIC 6C:7E:67:D7:62:B8


Bluetooth NIC 6C:7E:67:D8:53:CC

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Aug 24, 2023 02:25 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Tony Benedetti White Aug 24, 2023 02:25 PM 
john finished this.
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Tony Benedetti White Aug 23, 2023 10:38 AM 
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Aug 23, 2023 10:38 AM 
Task reassigned to UCS Tech.
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Tony Benedetti White Aug 23, 2023 10:38 AM 
delivered, has a conference account, but not a 
normal account yet
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Monica Valencia Aug 23, 2023 09:17 AM 
Task reassigned to Tony Benedetti White.
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Monica Valencia Aug 23, 2023 08:47 AM 
Set up at 9:30
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Brady Parksion Aug 22, 2023 02:40 PM 
Task reassigned to UCS Tech.
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Brady Parksion Aug 22, 2023 02:37 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Brady Parksion Aug 22, 2023 12:38 PM 
Setup ready for installation, put on shelf in the 
back room, waiting on further scheduling to install.
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Brady Parksion Aug 22, 2023 12:34 PM 
Laptop: 20230027[Edit Inv]
Monitor1: 20200940[Edit Inv]
Monitor2: 20201024[Edit Inv]
Dock: 20200256[Edit Inv]
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Kyla Aitaro Aug 21, 2023 12:36 PM 
They are wanting a computer for this user by 8 am on 
Wednesday, if we cannot get their setup ready then 
they are wanting a loaner.
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Kyla Aitaro Aug 21, 2023 08:36 AM 
****This is an email****

Good morning,

It looks as if our DEI office move is going to be 
delayed. 

Can we have Melody Barrett set up this afternoon 
in Admin 207E? (SR 81005)

And then Simone Stewart set up in time for 
Wednesday in Admin 207? (SR 81004)

Then we can let you all know when the move will 
occur. 

Thank you,
Dominique
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Kyla Aitaro Aug 21, 2023 08:34 AM 
****This is an email****

Simone Stewart set up in time for Wednesday in 
Admin 207? 

Thank you,
Dominique
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Laurie McCoy Aug 17, 2023 04:58 PM 
Will be in AD 302
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Laurie McCoy Aug 17, 2023 04:47 PM 
Melody starts next Wednesday
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Kyla Aitaro Aug 17, 2023 04:45 PM 
Kaeli had laptop #20220037[Edit Inv]
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Kyla Aitaro Aug 17, 2023 04:43 PM 
****This is an email****
For Simone (Mac preference) we will want two 
monitors, keyboard and mouse.
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Kyla Aitaro Aug 17, 2023 04:43 PM 
****This is an email****
Executive Assistant/Coordinator for the DEI office 
(full-time position) 
Simone Stewart is replacing Kaeli Hancock 
Start date 8/23/23
*Preference is a Mac, which Kaeli had as well
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