Service Request Ticket

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Service Request Information

CONTACT	Name	Moran Diaz, Ana	Date	Aug 18, 2023 10:28 AM
	Department	The Research Institute	Phone
	Location		Email	morandiaza@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230013 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	3XLPFX3	Location	Unassigned
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:D7:17:0E:EC:60
	Wireless NIC	F4:6D:3F:38:C8:77
	Bluetooth NIC	F4:6D:3F:38:C8:7B

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact		88925

Tracking

Entered by	Date	Memo
New Equip. Setup			Email Public
Entered by	Date	Memo
Andrew Zhen	Sep 11, 2023 04:58 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Kyla Aitaro	Sep 11, 2023 04:56 PM	Alyson Steckley picked up device 09/11/23	Add Attachment
Kyla Aitaro	Sep 11, 2023 04:55 PM	**This is an email** I understand a laptop is ready for Ana Moran Diaz. Alyson Steckley will be picking it up this afternoon to deliver it to her. Jennifer McMullen \| she/her/ella Observation and Assessment Coordinator \| Bilingual Spanish	Add Attachment
Andrew Zhen	Sep 06, 2023 09:37 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Andrew Zhen	Sep 06, 2023 09:37 AM	**This is an email** Perfect! Thank you so much.	Add Attachment
Andrew Zhen	Sep 01, 2023 12:24 PM	**This is an outgoing email** Hello Ana, I'm available anytime from 9 AM - 1 PM, 2 PM - 5 PM. Just come in when it's most convenient for you. Best, Andrew	Add Attachment
Andrew Zhen	Sep 01, 2023 12:03 PM	**This is an email** Thank you for the follow up Andrew, I'm able to come to campus on Monday September 11th. Please let me know what would be a good time for me to come to the shop.	Add Attachment
Andrew Zhen	Sep 01, 2023 11:31 AM	**This is an outgoing email** Hello Ana, To install the VPN you will need to be enrolled in DUO before you can use the VPN. Since we require your details for the VPN when you come to pick up your laptop, we'll have you login and install it for you. Let's set-up an appointment to arrange everything for you. We are available from Monday - Friday 8 AM to 5 PM. Let me know what time works best for you. Best, Andrew	Add Attachment
Andrew Zhen	Sep 01, 2023 11:31 AM	**This is an email** Hi Andrew, Thank you for the follow up. I would like for the Cisco Anyconnect VPN to be installed before sending it. I appreciate your support, Ana	Add Attachment
Andrew Zhen	Aug 31, 2023 04:15 PM	Admin added	Add Attachment
Andrew Zhen	Aug 31, 2023 03:10 PM	**This is an outgoing email** Hi Ana, I need some additional information regarding service request #81007 Description: set up laptop for Ana Is there special software you need on your computer to be installed? Currently, the computer has the Office suite, Adobe, and Zoom. If there isn't any other software you need then your computer is ready for delivery! We are available from Monday - Friday 8 AM to 5 PM. Let me know what time works best for you. Best, -- Andrew Zhen Student Tech \| University Computing Solutions Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 azhen23+ucs@mail.wou.edu	Add Attachment Public
Andrew Zhen	Aug 21, 2023 04:57 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Aug 21, 2023 03:22 PM	AD added // Ready to deliver // needs admin rights, printers, other requested software	Add Attachment
Andrew Zhen	Aug 21, 2023 10:51 AM	Image Updated // Still requires AD to be added	Add Attachment
Andrew Zhen	Aug 18, 2023 04:50 PM	NVMe cloning	Add Attachment
Joanie Kinnaman	Aug 18, 2023 10:28 AM	laptop: 20230013	Add Attachment