Service Request Ticket - # 81008

Service Request Information

CONTACT Name Zeller, CaSandra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 18, 2023 10:56 AM
Department The Research Institute Phone
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230014[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude 5540 13th Gen Intel Core i7-1355U
Serial No. HXLPFX3 Location CaSandra Zeller

CPU Unknown


OS Unknown Software

Wired NIC 4C:D7:17:0E:DF:18


Wireless NIC F4:6D:3F:3D:A3:3D


Bluetooth NIC F4:6D:3F:3D:A3:41


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact 88925

Tracking

Entered by Date Memo
New Equip. Setup
Email

Public

Entered by Date Memo
Andrew Zhen Sep 14, 2023 03:10 PM
Status changed from (2) Scheduled to (5) Completed
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Andrew Zhen Sep 14, 2023 03:10 PM
Delivered
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Andrew Zhen Sep 08, 2023 01:08 PM
****This is an email****
I'll be there Thursday 9/14 around 3:00, depending 
on traffic.
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Andrew Zhen Sep 06, 2023 09:34 AM
Status changed from (1) Pending to (2) Scheduled
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Andrew Zhen Sep 06, 2023 09:33 AM
****This is an outgoing email****
Hello CaSandra,

Yes, either date works for us, just let us know when you are expected, so we can prepare accordingly.

Best,
Andrew
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Andrew Zhen Sep 06, 2023 09:28 AM
****This is an email****
Good morning Andrew,

I'll be in Portland for work next week, and can come to WOU during the afternoon of either 9/14 or 9/15. Would either of those work for you?

CaSandra Zeller | she/her
Observation & Assessment Specialist
THE RESEARCH INSTITUTE | 503-751-4005
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Andrew Zhen Sep 01, 2023 12:55 PM
****This is an outgoing email****
Hello CaSandra,

Following up with you on the software needed to be 
installed on your computer.

It was listed that you needed Acrobat, VPN, and 
ERS.

Acrobat is installed on the computer, as for the 
VPN since it requires your details you will have 
to come in to set that up or you can follow the 
instructions on this page WOU VPN. For ERS you 
will need to contact your department for details 
for that piece of software due to us not having 
access.

Let's set-up an appointment so you can have access 
to the device.

We are available from Monday - Friday 8 AM to 5 
PM.

In regards to shipping the device, our department 
doesn't provide this service. You would need to 
speak with your department for more information 
about that.

Let me know what time works best for you.

Best Regards,
Andrew
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Andrew Zhen Aug 31, 2023 02:56 PM
Status changed from (6) Ready to Deliver to (1) Pending
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Joanie Kinnaman Aug 31, 2023 11:29 AM
Priority changed from (3) Priority to (2) High Priority.
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Joanie Kinnaman Aug 31, 2023 11:29 AM
today is their first day
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Tony Benedetti White Aug 30, 2023 08:35 AM
I'll need Cisco Any Connect for VPN, Adobe Acrobat 
and ERS Branagh software installed. 
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Tony Benedetti White Aug 30, 2023 08:34 AM
Or, could it be shipped to me?
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Tony Benedetti White Aug 30, 2023 08:34 AM
I live in Baker City and was hoping to have a 
coworker pick this up and meet me halfway 
(Portland area) later this week. Is this possible, 
or will I need to pick it up in person? Will you 
need my login to set up the VPN?
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Tony Benedetti White Aug 23, 2023 04:56 PM
****This is an email****
Hi CaSandra,
Your new laptop is almost ready to be picked up! 
Is there any special software you will need 
installed on your computer?
-Tony Benedetti White
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Tony Benedetti White Aug 23, 2023 11:14 AM
Admin rights added
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Andrew Zhen Aug 21, 2023 04:57 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Andrew Zhen Aug 21, 2023 03:21 PM
AD added // Ready to deliver // needs admin rights, 
printers, other requested software
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Andrew Zhen Aug 21, 2023 11:57 AM
Image Updated // Still requires AD to be added
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Andrew Zhen Aug 18, 2023 04:49 PM
NVMe cloning
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Joanie Kinnaman Aug 18, 2023 10:56 AM
laptop 20230014[Edit Inv]
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