Service Request Ticket - # 81009

Service Request Information

CONTACT Name Romine, Jeannie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 18, 2023 11:26 AM
Department Phone 88285
Location Email rominej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20120993[Edit Inv] (opens in a new window) Bldg/Room PDR PDR shed
Service Tag HSSFFX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. HSSFFX1 Location PDR shed

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090157

Wired NIC B8:CA:3A:7D:A5:4E


TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Oct 19, 2023 08:34 AM
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Aug 18, 2023 03:48 PM
Task reassigned to John Rushing.
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Tony Benedetti White Aug 18, 2023 03:48 PM
took a look, was on when we got there, and sleep 
settings were already on never & never
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Laurie McCoy Aug 18, 2023 01:02 PM
#20120993[Edit Inv] is the correct computer
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Laurie McCoy Aug 18, 2023 11:31 AM
She sent over the WOU # of a thunderbolt dock. 
From what I have found, there are two kiosk 
stations in 002 and it'll either be #20120993[Edit Inv] or 
#20120994[Edit Inv]. I'll try and reach out again to see if 
they can tell us which one it is 
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Laurie McCoy Aug 18, 2023 11:30 AM
****This is an email****
The WOU # for the computer in Todd 002A is 20210343[Edit Inv].
Jeannie 
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Laurie McCoy Aug 18, 2023 11:26 AM
****This is an email****
The students are using the Student Payroll system 
created by Michael Ellis to log their hours. There 
is a computer in Todd 002A that is in kiosk mode 
for students to clock in and out. We have been 
having trouble with the computer going to sleep 
and students not being able to login. I am hopeful 
that the sleep timer just needs to be turned off 
and it will fix this issue. John Rushing helped me 
with this the last time around.

Thanks!
Kevin
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