Service Request Ticket

Service Request Information

CONTACT	Name	Harwood, Heather	Date	Aug 21, 2023 09:52 AM
	Department		Phone
	Location		Email	harwoodh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180201 (opens in a new window)	Bldg/Room	WEL 115C
	Service Tag	7627HQ2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	7627HQ2	Location	Cashier's Window
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:85:E6

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Aug 21, 2023 10:44 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Aug 21, 2023 10:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Aug 21, 2023 10:43 AM	Power cord was loose. Works now, completing ticket.	Add Attachment
Jack Martinis	Aug 21, 2023 10:24 AM	**This is an email** That would be great! Thank you. I had both monitors working when I set up the workstation but now only one is working. It could just be a loose connection, but it's a little harder to work on when I am trying to direct a student worker what to look for and try...	Add Attachment
Jack Martinis	Aug 21, 2023 10:21 AM	**This is an outgoing email** Hi Heather, Would I be able to come by this morning to help diagnose this? -Jack Martinis, UCS Tech.	Add Attachment Public
Kyla Aitaro	Aug 21, 2023 09:55 AM	**This is an email** AD101J, 20180201, any time from 8-5	Add Attachment
Kyla Aitaro	Aug 21, 2023 09:53 AM	**This is an email** Where are you located? What is the WOU number on the computer? and when would be a good time to sent a tech to assist?	Add Attachment
Kyla Aitaro	Aug 21, 2023 09:52 AM	**This is an email** Good morning, we have a student worker starting today and his 2nd monitor isn't working. When I go to settings it shows both monitors but I don't know how to activate the 2nd one.	Add Attachment