Service Request Ticket - # 81025

Service Request Information

CONTACT Name Tripp, Kathyryn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2023 08:41 AM
Department Business Services Phone
Location Email trippk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20181047[Edit Inv] (opens in a new window) Bldg/Room WEL 115C
Service Tag 886VDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 886VDW2 Location Cashier

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938; Adobe CC Named User (FALL2019);

Wired NIC 6C:2B:59:E5:F7:1A


TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public

Entered by Date Memo
Brady Parksion Aug 25, 2023 09:15 AM
Status changed from (1) Pending to (5) Completed
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Brady Parksion Aug 25, 2023 09:15 AM
Task reassigned to Brady Parksion.
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Brady Parksion Aug 25, 2023 09:15 AM
Power supply did not have green light, unplugged power cord and 
plugged it back in, computer booted up into windows. Told 
Kathyryn if she has issues with it again to let us know and 
we'll take a look again.
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Kyla Aitaro Aug 25, 2023 08:45 AM
We're in the Business Office, in the first floor 
of Lieuallen Administration Building. Our windows 
open at 9, and we close for an hour at 12 for 
lunch, so any time between then would be great. Or 
between 1 and 5
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Kyla Aitaro Aug 25, 2023 08:41 AM
computer (20181047) at the cashier's office is not 
turning on/restarting. user tried to turn it off 
by holding the power button, but can't shut it 
down. Power light is flashing yellow.  blinking 
twice and then once. 
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