Service Request Ticket - # 81029

Service Request Information

CONTACT Name Pearson, Teresa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2023 01:40 PM
Department Bookstore Phone 88641
Location Email pearsont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190450[Edit Inv] (opens in a new window) Bldg/Room WUC WolfStore Offices
Service Tag H1PS9Z2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. H1PS9Z2 Location Sara Castanon

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325

Wired NIC E4:54:E8:72:10:BC

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact aitarok@wou.edu 88925

Tracking

Entered by Date Memo
Kyla Aitaro
Email

Public
Entered by Date Memo
Kyla Aitaro Aug 25, 2023 04:32 PM 
Task reassigned to Ungilrengul Aitaro.
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Kyla Aitaro Aug 25, 2023 04:32 PM 
Status changed from (1) Pending to (5) Completed
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Kyla Aitaro Aug 25, 2023 04:20 PM 
attached is the sophos scan result forwarded by 
user.
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Sophos.PNG
Kyla Aitaro Aug 25, 2023 01:40 PM 
Searched orchestra conductors in the web and 
clicked a review link when her computer started 
flashing multiple warning prompts and she couldn't 
control the mouse. 

User has restarted her computer. Says its working 
fine. I instructed her to run sophos to see if it 
detects anything.
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