Service Request Ticket - # 81030

Service Request Information

CONTACT Name VanderPyl, Taryn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2023 02:35 PM
Department Criminal Justice Phone 88356
Location Email vanderpylt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180646[Edit Inv] (opens in a new window) Bldg/Room MA 215
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. SFVFY2C32HV29 Location Taryn VanderPyl, NEW T/TT Criminal Justice

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.14 (Mojave) Software MSDesktopEdOffice201*MAC XXXX2018007938; SPSS from Student Tech Campus Site license(needs re-Auth evry July 30); ATLAS.ti single user v.8 MAC VISA2018009145 JUNE2019;

Wireless NIC 38:F9:D3:65:F8:4E


Bluetooth NIC 38:F9:D3:5D:C5:46

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Oct 18, 2023 10:14 AM 
Task reassigned to Jack Martinis.
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Jack Martinis Oct 18, 2023 10:14 AM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Oct 18, 2023 10:14 AM 
Laptop got replaced, as per SR 81232 . I got this laptop back, 20180646[Edit Inv], as well as the loaner she was using, 20200870[Edit Inv]. Both of these laptops are in 2 weeks, and the 20180646[Edit Inv] will go for parts or PDR. Closing ticket.
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Jack Martinis Sep 27, 2023 03:51 PM 
Laptop is out of warranty. Laptop is seemingly GFA. Asking to see if replacement to be good.
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Kyla Aitaro Sep 26, 2023 05:12 PM 
stored device w#20180646[Edit Inv] in the INBOX Shelf.
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Kyla Aitaro Sep 26, 2023 04:42 PM 
user brought laptop & charger--no bag. 


laptop loaner W# 20200870[Edit Inv]
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Sam Sevugan Sep 06, 2023 09:15 AM 
Status changed from (4) On Hold to (1) Pending
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Sam Sevugan Sep 06, 2023 09:15 AM 
****This is an email****
 have been able to rig my laptop enough that it 
works in my home office. I will bring it in on 
September 26th when I start coming back to campus 
regularly. Thank you!
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Jack Martinis Aug 28, 2023 09:41 AM 
Status changed from (1) Pending to (4) On Hold
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Jack Martinis Aug 28, 2023 09:41 AM 
On hold till september
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Kyla Aitaro Aug 25, 2023 02:44 PM 
****This is an email****

Thank you. I am traveling now, but 
can come to campus in early September.
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Kyla Aitaro Aug 25, 2023 02:35 PM 
****This is an email****

I am having a couple of issues with my laptop. The 
battery, even when plugged in, stays at 0% and has 
the following waring:

Service Battery: The battery isn’t functioning 
normally, and you may or may not notice a change 
in its behavior or the amount of charge it holds. 
Take your computer in for service. You can 
continue to use your battery before it’s checked 
without harming your computer.

Also, the keyboard is misfiring (for lack of a 
better term) and typing multiples of the same 
letters. 

It is property #20180646[Edit Inv].

Thank you for your help!

Taryn VanderPyl, Ph.D. (she/her)
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