Service Request Ticket - # 81037

Service Request Ticket - # 81037

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Service Request Information

CONTACT	Name	Jaskoski, Kelly	Date	Aug 29, 2023 08:41 AM
	Department	Financial Aid	Phone	88774
	Location		Email	jaskoskk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180583 (opens in a new window)	Bldg/Room	WEL 140
	Service Tag		Description	Xerox Phaser 3260/DI Monochrome Laser Printer
	Serial No.	SK8A254857	Location	Kelly Jaskoski
	Model	Phaser 3260DI	Hostname	finaidfront.wou.edu
	Notes	Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack ; IP:140.211.124.19	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:3C:12:75

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Oct 12, 2023 11:52 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Monica Valencia	Oct 12, 2023 11:52 AM	Jack replaced the drum cartridge	Add Attachment
Monica Valencia	Sep 14, 2023 11:11 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Monica Valencia	Sep 14, 2023 11:11 AM	Sumbitted a purchase request for the drum 9/12	Add Attachment
Monica Valencia	Sep 14, 2023 11:10 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Monica Valencia	Sep 14, 2023 11:10 AM	**This is an email** Hey Monica I talked to Kella and she would like for you guys to order the drum and then put it in for me. She knows that you will charge it to our account FAI908.	Add Attachment
Monica Valencia	Sep 11, 2023 08:25 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Monica Valencia	Sep 11, 2023 08:25 AM	She is going to order the drum and let us know if she needs help installing it	Add Attachment
Monica Valencia	Sep 06, 2023 03:47 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Sep 06, 2023 01:41 PM	**This is an outgoing email** Hi Kelly, Information regarding service request #81037 Description: Printer not working. showing green and red light The printers drum cartridge is empty. You can submit a purchase request to get a new one at wou.edu/purchaserequest and put in that you need a drum cartridge for a Xerox Phaser 3260. Here is the link for the part. https://www.shop.xerox.com/101r00474 Let me know if you have any questions. Best, Monica	Add Attachment Public
Laurie McCoy	Aug 29, 2023 08:41 AM	Kelly called saying she is not able to print to her printer in the Welcome Center. She said when she hits print it shows a green light and then a solid red light also pops up. She checked to make sure it had paper and everything. She is available all day except 2-3 when she is on her lunch	Add Attachment